Satvik Shop (Indiatimes Shopping) — Order not received

My Order ID: [protected] Dabur Honey from Satvik Shop placed on 2nd Jan. 2013 not received till date.

Order ID: [protected]
Order Date: 02 Jan 2013
Payment Mode: Net Banking
Order Item ID 00001

Product Name Dabur Honey

Expected Delivery Date 15 Jan 2013


Satvik Shop had provided shipping details as follows :
Order Item ID Product Name Price
(inclusive of shipping) Quantity Courier Name Tracking No / AWB No Expected Delivery Date
00001 Dabur Honey 290 1 DTDC X02398804 08 Jan 2013


I have been calling DTDC & Satvik Shop almost every alternate day & all I get to hear from Satvik shop is that " your complaint has been registered & our Executive will get in touch with you"

After further investigation DTDC executive revealed that the said shipment was taken back at the airport itself by Satvik shop as there was some leakage in the bottles. Futher on 18th February they updated the status that I refused to accept the parcel and hence it was sent back.

Where as I am not getting any satisfactory reply from satvik Shop.

They are playing musical chair.
Tracing my order is such a mental torture.