Footballmonk — Complaint regarding non-dispatch of order, refusal to process cancellation, and failure to issue refund.

Website: footballmonk.in

Respected Sir/Madam,

I wish to lodge a complaint against FootballMonk for deficiency in service and failure to process the cancellation and refund of my order despite repeated written requests.

Order Details:
Order Number: #369423
Order Date: 15 July 2026
Amount Paid: ₹949
Payment Method: UPI (Prepaid)
Order Status: Not dispatched

Facts of the Case:
1. I placed Order #369423 on 15 July 2026 through the FootballMonk website and paid the full amount in advance via UPI.
2. Even after several weeks, the order was not dispatched, and there was no meaningful update regarding its shipment.
3. Due to the excessive delay, I contacted the seller through email and requested cancellation of my order along with a full refund.
4. Instead of processing my request, the seller repeatedly replied with substantially the same message stating that the jersey could be dispatched within the next 24–48 hours and asking whether I wished to proceed with dispatch or receive a refund.
5. On every such occasion, I clearly and unequivocally confirmed that I wished to cancel the order and receive a refund.
6. Despite receiving my confirmation multiple times, the seller failed to cancel the order or initiate the refund. Instead, they continued sending the same repetitive email asking me to choose between dispatch and refund, creating an endless cycle without resolving my request.
7. I also informed the seller that I would escalate the matter to the consumer authorities if the refund was not processed. Even after this warning, they neither cancelled the order nor initiated the refund.
8. As of the date of this complaint, the order remains undelivered, and my repeated refund requests have been ignored.

Grounds for Complaint
The conduct of the seller amounts to:

1. Deficiency in service.
2. Failure to provide the goods within a reasonable time.
3. Failure to act upon repeated written cancellation requests.
4. Unfair trade practice by repeatedly sending identical responses instead of resolving the issue.
5. Causing unnecessary inconvenience, harassment, and mental distress.
Relief Sought

I respectfully request that the appropriate authority direct the seller to:

1. Cancel Order #369423 immediately.
2. Refund the entire amount paid through the original payment method.
3. Pay reasonable compensation for the inconvenience and harassment caused due to the repeated failure to process my refund request.
4. Grant any other relief deemed appropriate in the interest of justice.

Documents Attached
1. Order confirmation.
2. UPI payment proof.
3. Complete email correspondence.
4. Screenshots of the order status.

I declare that the facts stated above are true to the best of my knowledge and belief.

Date: 6th August, 2026

Place: Thane

Signature: Siddhesh Ingawale