[Resolved]  Footballmonk.in — Footballmonk.in- Refusal of order fulfilment and refund

Address:Mumbai
Website:footballmonk.in

On September 27 2020, I placed an order on the aforementioned website for a jersey and shorts, the order was pre-paid. The company never shipped my order, on 17 October 2020, the courier partner cancelled the pickup due to no response from seller for pickup.
Since 27 September I have tried reaching out to them via email 7 times, but there is no positive response from them. They are not even acknowledging that this was an unfulfilled order. Nor are they wiling to initiate a refund.
It is not just me, there are many others who have not even received their orders from the site.
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Nov 4, 2020
Complaint marked as Resolved 
The issue was resolved. The company called me back personally and apologized for the delay in order fulfilment and explained that it was due to high demand of the product. I am marking this Complaint as resolved now.
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    Mumbai
    India
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