Footballmonk.in — Product not delivered on prepaid order

Website:

www.footballmonk.in

I placed an order (order no. 29434) almost 2 months ago on April-14th 2021, and since then there has been no progress. I have called the customer so many times and every time I am promised that my order would be delivered within a day and so far it has not happened. The website mentions that they are dispatching orders within 2-3 days but they are not. They are not even giving me refund. I feel cheated.

-Sanjit Joshi