Footballmonk — Wrong and defective jersys delivered

Website:

Footballmonk.in

I ordered for 2 jersys
1. Ajax size medium
2. England size medium

Ajax was delivered totally opposite to what shown on website and england delivered with smaller size.
I reported the issue through email with the pictures and was acknowledged that they will arrange a pick-up.
After multiple follow ups over email and phone, got no response.
Finally got a response saying issue with pick-up and they are trying.
Order placed on. 23/6/22
Delivered on: 10/7/22

Reported on same day with pictures, followed up on 14/7/22.
Received a reply on 15/7/22, will arrange a pick-up.

Till date no one called or came for pick-up.
I can’t use the jersys at all.

Please help me get my refund.