As a loyal customer and Platinum member of Forest Essentials, I am extremely disappointed with the recent experience. I ordered 8 products but received only 5. Despite raising the issue on the delivery date and following up with customer care repeatedly, the response was appalling.
I was told they couldn’t assist me because I didn’t have an unboxing video. As a premium brand, it is shocking that customers are now expected to record every delivery to avoid disputes. Trust in the brand's service was the reason I never felt the need for such precautions.
This level of negligence and lack of accountability is unacceptable for a brand that positions itself as a luxury provider. I hope Forest Essentials takes this feedback seriously and reevaluates their customer service standards Was this information helpful? | 
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