Forever New — return policy

Address:

Jammu, Jammu and Kashmir, 180003

I am staying in a remote area where there is no forever new store, n I generally buy stuff from forever new. There are certain points I want to tell which is very disappointed for the customer like us who are not staying in a big city...
First if you buy online they will take the return but the refund is store credit, I am ok with this .but this time I bought almost 20k products from forever new site now they are telling me that it is not returnable, I feel if you are not sure that the dress is going to fit you or not how can someone can keep. Forever new is a very unsupportive to there customer, not at all user friendly. They dont understand to there customer.