Fortis Escorts Heart Institute — With out informing charges extended on decharge day

On 25th jan 2023 my mother was admitted in your hospital we were given a package of 85000 thousands for laparoscopy cyl surgery for 2 day the surgeon was very good but on the day of decharge the process was very slow Dr has already said to the staff to release the patient because our bill was totally clear they took hrs of time and then the girl who gave us the package said u have to pay more amount then only u will get decharge the amount of 7904 rupees and she was not accepting her mistake they not informed us any thing we were clear in bill but then aslo she was saying nhi apko emergency pay investigation charges pay karne honge and my question was only that when my family was sitting out side the ot room after operation u should inform us that this was issue u have to pay and already we have mentioned patient has high bp problem.and on admission day she told no worry no extra charges will taken every thing is involved in package and they did such bad seen my mother is also a medical staff in Mumbai hospital but we need good treatment that why we came we paid totally cash we don't have any medi claim but such behavior of that lady staff was not good the patient was mentally stress while decharge(27 jan 2023)the staff name was shweta roy