[Resolved] Fortis Healthcare — Escalation - Billing department and call centre | |
I am trying to contact your billing team since 4 hours now and no one is answering the call. Contact no - [protected] Spoke to the call centre executive at 4.30 pm and I was being informed that I will get a call back in 30 mins, no call was received from your end. Please understand my dad is admitted in covid icu and we are not allowed inside the hospital. The only medium is on call, your ignorance is not acceptable. I need to know the bill amount and the detailed interim bill sent to my email id - [protected]@gmail.com everyday. I had a similar issue with tpa team yesterday. Please escalate this and get back to me with the solution. Pt name - Jaideep thakkar Bed no - 1325 covid icu If I do not receive a reply from your end by end of day today il have to give the necessary feedback over social media. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Fortis Healthcare customer support has been notified about the posted complaint. | |
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+91 12 4492 1033
+91 12 4492 1071
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Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41, Gurgaon, Haryana, India - 122001
We sincerely regret the inconvenience you faced. We request you to share your contact details and hospital location, so that our representative may get in touch with you and address your concern. You may also write to us directly at [protected]@fortishealthcare.com.
Warm Regards,
Team Fortis