Fortis Healthcare Customer Care
Fortis Healthcare Ltd.
Customer satisfaction rating: 27%
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295
COMPLAINTS

Fortis Healthcare Customer Care

Fortis Healthcare Ltd.

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Address
Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4492 1041  

Customer satisfaction rating
27%
Complaints
295
Pending
38
Resolved
70
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So far so good - The company responded to our notifications and is working on resolving complaints.

Fortis Healthcare related photos (29)

Fortis Healthcare Complaints & Reviews

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Fortis Healthcare — improper ineffective treatment- reports normal but patient kept in icu for business

 Dibyayan Das on Jul 17, 2018
Dear Team,

My father is admitted in Fortis Hospital, Noida sector 62 under internal medicine. He is suffering from Fever and cold. He is a patient suffering form Parkinson's disease for the last 5 years. We had admitted him in the hospital on 12 July. Since then he is kept in ICU and not been told the reason. The reports and culture findings are all normal. Then also he is kept in ICU and the treatment is going on till date. On talking to visiting doctors and nurses, they say everything is normal, then why still he is kept in ICU and not even cured till date. I think ICU name should...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — bad service at night patient for food

 yogitaphalak on Jul 12, 2018
Doctor operate cystoscopy surgery at 3, o'clock. After that hospital provide a glass of Lamon juice at 10 o clock.then no food provided by hospital till 12o clock.after demanding patient they ask patient about her diet food to tell them.and also now the food service is not available.after making noise they provide dal khichadi as patient tell them .

Is patient's duty to tell about food.?then why you are applying charges diatician...
Complaint comments  Read comments Complaint category Insurance

Fortis Healthcare — wrong selection

 Sukh Jinder Singh on Jul 4, 2018
Hello sir my nam is sukhjinder singh and my wife name is prabhjot kaur. She studied bcs nursing for 4 year and her experience is 2 year and still continou job as a staff nurse in deepak hospital
One day she interview in fortis hospital ludhiana and she clear all test and then your staff comitted that urgent hiring and tell please leave own job and join fortis immijietly but when she leave our job then they said i have no vacancy now

It is too much fraud please sir help me...
Complaint comments  Read comments Complaint category Health & Beauty

Fortis Vasant Kunj — not able to withdraw my pf amount

 nidhi dewan on Jun 25, 2018
To,
Pf authority,
Delhi

Dear sir/ madam,

Subject:- not able to withdraw pf amount

This is to bring to your notice that despite several efforts i (Nidhi dewan) have not be able to know the status of my pf withrawal application.
I was working with fortis vasant kunj hospital from march 2012 to march 2013 and applied for pf in fortis hospital vasant kunj in 2013. On enquiring about the status, they informed that for 1500 employees wrong pf number has been updated, which they are getting rectified from pf office.
In 2018, i...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — misbehave by guards

 versha vats on Jun 24, 2018
I am an employee of an emcore capital pvt ltd. Which is in front of gate number 3 of giragaon fortis hospital. I always commute by metro by wearing my company's lanyard. I was going to my office on[protected] around 5 o clock in the evening but i needed yo buy some medicines so i asked to a gaurd sitting on the gate number 2 that where is the medical store but instead giving me this ans. Gaurd said "aapko encore jana h na" i saod this is none of your business just yell me that where is the medical store thn gaurd laughed on my face & said "mujhe pata hai aap bahane bana rahi ho aapko koi dawai ni...
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — complaint regarding negligence of nurses.

 Abhilasha Paul on Jun 5, 2018
My mom had a surgery from fortis Mohali. The surgery went smooth but after that when she was in the ward, the nurses showed alot of negligence towards her care ! I mean why are we paying lacs if you can't provide us with the basic requirements of the patient and can't provide her with what she needs. Even where they inserted the cannula that part and the whole hand is abnormally swollen and she's in alot of pain due to such negligence. They were so untrained that they didn't even figured out that the medicine was dripping out and wasn't going where it needed to be. Also they served her stale food...
Complaint comments  Read comments [1]Complaint category Other

Fortis Healthcare — regarding appointment in opd [Resolved]

 Karushh Verma on May 21, 2018
I anil verma booked an appointment with dr. A. K mandal under ref no.[protected]. I recieved message on my registered mobile no. Stating that appointment has been booked at 3:45 pm on[protected] but after reaching there attendant said ur appointment was booked for morning. That was literally disappointing. Vl move to consumer court for harrassing the patient.
Anil verma
[protected]...
Complaint comments  Read comments Complaint category Hospitals

Fortis Hospital — payment not received

 vinaykumar 11 on May 19, 2018
Hi,

My name is vinay.

I was supposed to receive refund amount of 8271/- from fortis banerghatta road but not credited. I have been following up with the cash department since 2 months and they are asking me to follow up with bank & customer care.

I am tired of following up with bank & fortis hospital.

Logically speaking, its the hospital who has to get in touch with bank & get my refund amount credited....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — refund; fortis bannerghatta hospital [Resolved]

 vinaykumar 11 on May 19, 2018
Hi,

My name is vinay.

I was supposed to receive refund amount of 8271/- from fortis banerghatta road but not credited. I have been following up with the cash department since 2 months and they are asking me to follow up with bank & customer care.

I am tired of following up with bank & fortis hospital.

Logically speaking, its the hospital who has to get in touch with bank & get my refund amount credited.

Info required :
Cahier : ganesh bhat; transaction date : 24/03/2018; tid no :91312375.

Regards,...
Complaint comments  Read comments [1]Complaint category Banks

Fortis Healthcare — dr. manoj kumar khandelwal [Resolved]

 s.sharma.alw@gmail.com on Apr 27, 2018
My mother 67 years old smt. Indra sharma treatment is going on since last 2 years in fortis hospital, jaipur ref. By dr. Ankit bansal (Pulmonology) & dr. Ashok gehlot (Sugar), my mother is recovering by their treatment, unfortunately this last month checkup new dr. Manoj kumar khandelwal (Sugar) appointed in place of dr. Ashok gehlot and dr. Manoj khandelwal examined my mother and without knowing the last 2 years status he has suddenly replaced all the medicines of dr. Ashok gehlot. After taking the new medicines as prescribed by dr. Maoj my mother health is go down & down and it shows as before...
Complaint comments  Read comments [1]Complaint category Doctors

Fortis Healthcare — car parking charging by fortis faridabad hospital

 Monaaahuja on Apr 22, 2018
Hi,
We know the government rule of not charging the car parking from any hospital
I came to visit one of my uncle admitted in fortis hospital and security guard asked to pay for car parking.
Attaching the parking slip.
Requesting to take immediate action else i will file the complaint on consumer court.
Rgds
Monika ahuja...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — pf settlement

 Jitender Dutt on Apr 21, 2018
Dear sir/mam
My name is jitender dutt and i was working with fortis hospital gurgaon. After resign i have fill my pf settlement form. After few month i have received my fortis part pf but my gov part of pf is still pending i have fill the pf form 3-4 times in dwarka pf office but i don't know why they are reject the form so this is request to you kindly look into this matter thanks
My pf no-dl/939842/e5596
My uan no[protected]
Mobile no -[protected]...
Complaint comments  Read comments Complaint category Employees

Fortis Healthcare — discharge leave mentioned ihd [Resolved]

 Mohd. Parvez on Apr 19, 2018
My mother sahani rahaman had lt. Knee replacement under dr rajput& she is fine. Due to one word mentioned in her discharge leave ihd her insurance was question. Though she has only missed beats&hypertension. Without any report regarding ihd was written. So i request fortis hospital to give evidence or rectify their mistake. (Uhid:fhi53.224196/ipid-72254)... Dr parvez...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — no reply

 its.me.sourabh on Apr 16, 2018
I have emailed on the following email id 3times and still i have not got any reply from your side. What is the reply time you take? Lab email id which is mentioned on test reports is not in working condition.

From: sourabh garg
To: reachus@fortishealthcare.com,
Radiology. Sb@fortishealthcare.com

Date: sun, apr 15, 2018 at 11:32 am
Reminder on
Mon, apr 16, 2018 at 10:07 am
Reminder 2 on
Mon, apr 16, 2018 at 2:00 pm

I have tried to contact telephonically also but all in vein. Please shut down this hospital if...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — hospital bill charged wrongly

 Sharadmukim on Apr 10, 2018
I admitted my wife for a emergency surgery to fortis hospital bannerghatta road, bangalore on 14th march. At the time of admission i was given an estimate of 115000 for multi bed and 175000 for twin bed, i selected multi bed. After treatment at the time of discharge i was given an bill of rs 142127, on checking the bill i found that i was charged for twin bed and on complaining it was corrected and a bill of 105067 was given. Further i found some errors on some items and even some of the items were charged, not used on patient. Further when i raised this, i was given discount for those items. I...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — rude behaviour of ms ching (dr kachru coordinator) [Resolved]

 Sundeep KD on Apr 9, 2018
I would like to bring to your kind notice the unprofessional behaviour of ms ching dr kachru coordinator. The incident happened when i called her to enquire about my left bag at the hospital. She said that she would be leaving the bag with security. When i came to the hospital to fetch the bag, to my surprise didn't find it with security. She didn't pick by call. Next when i asked her that she could have at least informed me she said that it was her official phone and it was her call whether to pick or not. I am extremely appalled at the reply received
Sundeep [protected]...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — pharmacy dealing at bharadwaj hospital noida.

 papli on Mar 21, 2018
Bhardwaj hospital is not a heart hospital but on emergency when such patient comes they need to give immediate support of heart medicines one tab of 2-3 types.
Your pharmacy give full strip and when it is return due to unused or changed medicine by heart hospital your shop do not take return even after producing bills and exp dates etc on strip.
My problem is this when you sale cut strip why you do not take return of the same even 90% full strip.
By this act you are showing your reluctant attitude for a weakness of the situation of the patient.
You are total inhuman and...
Complaint comments  Read comments Complaint category Pharmacy

Fortis Healthcare — about poor treatment and high billing

 seenashet on Mar 20, 2018
We took our dad to fortis hospital in rajajinagar bangalore on 28.2.18 @ 10.00 pm due to constipation issue.in causality duty doctor examined casually and told he will be fine you can take him back home.
But we were knowing his condition was not good to take back home and we informed the duty doctor to get admitted him for a day and later we admitted our dad.
He was there for 6 days and the treatment given was not upto the mark and constipation issue was not sloved. He was discharged on 05.03.18 @5.30pm along with the constipation problem he got discharged with heavy cough. Even after...
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — security guard push away the patient and attendant

 syed moiz husain on Mar 19, 2018
I came here at fortis escort with patient.on the gate of entrance there is a guard who misbehave and very very rude, posted on opd building(name., arvind)midle aged.
Push away the pateint and attendent and abuse at the entrance on parking matter.and i can never believe that it could be possible and in hospital also.kindly do the necessary action so that it would not repeat in future....
Complaint comments  Read comments Complaint category Health & Beauty

Fortis Healthcare — mismanaged and pathetic staff [Resolved]

 Sankhya Ghosh , PMP,CSM on Mar 12, 2018
Everytime this happens. Every month

They make a carrying lady wait for 5 hours even if the patient has prior appointment.

Nt scan on 12 march 2018 was scheduled at 11 am nd these # made uswait for 2 hours as a result we could not meet the scheduled doctor appointment at 12.

Patient had to wait unnecessarily for 5 hours

Thid happens everytime we visit fortis banberghatta

Ridiculous management and disgusting staff!!!...
Complaint comments  Read comments Complaint category Hospitals

Recently Discussed

16 hours 14 minutes ago
Fortis Healthcare
improper ineffective treatment- reports normal but patient kept in icu for business
3 days ago
Fortis Healthcare
bad service at night patient for food
11 days ago
Fortis Healthcare
complaint regarding negligence of nurses.
11 days ago
Fortis Healthcare
misbehave by guards
11 days ago
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wrong selection

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