Fortis Healthcare Customer Care
Fortis Healthcare Ltd.
Customer satisfaction rating: 30%
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307
COMPLAINTS

Fortis Healthcare Customer Care

Fortis Healthcare Ltd.

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Address
Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4492 1041  

Customer satisfaction rating
30%
Complaints
307
Pending
37
Resolved
82
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So far so good - The company responded to our notifications and is working on resolving complaints.

Fortis Healthcare related photos (30)

Fortis Healthcare Complaints & Reviews

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Fortis Healthcare — carelessly handled in patient

 Saurabh Sulogna Mukherjee on Sep 17, 2018
My wife mrs. Sulogna mukherjee have been a patient of dr. Smita vaid for the last 7 to 8 years now. Dr. Smita has been an angel throughout, and under her treatment my wife was admitted in fortis jaipur in 2016 for a histectomy operation. The hospital experience was praiseworthy and my wife recovered fast.
However, on the 31st of august 2018 my wife was again admitted to fortis jaipur under dr. Smita’s treatment for a bartholin cyst operation which we were informed was a minor surgery done under daycare system.
Despite our doctor’s best efforts the experience was...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — radiology department

 Jaya Parihar on Sep 8, 2018
I had taken appointment for breast biopsy two days before as i was traveling from rajasthan state just for treatment.
As i arrived on right before appointment time, doctor denied for the test (Dr. Saurabh) saying that he is alrea attending lots of appointments & kisne appointment de di... Blah blah. Another person from management told me that test will be done once all patients are treated, yet i was the one who was supposed be attended first. I had appointment, not those people.
Due to this management fault my whole day was ruined, & i had to go back empty handed because i had other...
Complaint comments  Read comments Complaint category Doctors

Fortis Healthcare — poor service and response

 ASHA Asha. on Aug 31, 2018
One of the worst hospital i have ever seen. First came to reception with emergency condition, they took about 20 minutes to attend, after complaining loudly they attended. later we insisted for admission. They were not taking anything seriously. after admission, we called nurse for attending patient after completing the drips. we went to nursing room personally later they came. there was no sonography facility, there was no one to tread kidney stone problems. They were asking about the fees and payments instead of concentrating on treatment....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — bpl

 Krishan12323 on Aug 31, 2018
Sir namaskar main Delhi mein rehta hoon mujhe Bees Saal Ho Gaye Dil Mein Rehte Hain lekin sir Jab Mujhko Pata Laga, की दिल्ली के हॉस्पिटल एस्कॉर्ट में BPL कार्ड राशन कार्ड लेकर जाओ तुम्हें मुफ्त इलाज होता है परम से किसी प्रकार का पैसा नहीं लिया जाता सर लेकिन फोर्टिस हॉस्पिटल जो है इसमें BPL कार्ड वालों से...
Complaint comments  Read comments Complaint category Education

Fortis Healthcare — services [Resolved]

 Raman Hardeep Singh on Aug 18, 2018
I am really unhappy with the services provided @fortismohali. First of all patient was moved out of ot without informing us and then we were allotted room with dual occupancy but the staff shifted the patient to normal ward. On enquiring, staff said no room is available now. Is this the service which your insitute which cosiders itself the best is rendering to the patients. Up till now, no doctor has paid visit to patient....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — complaining about dr sujata dutta [Resolved]

 Arkanath on Aug 16, 2018
Hello whosoever it may concern,

My uhid is 245140 with fortis anandapur.

Me and my family are/were loyal comsumer/visitor/patient of fortis anandapur since last few years. But recent circumstance that i have faced with fortis in house doctor sujata dutta has forced me to change my doctor and preference of hospital. Infact doctor vineeta kaul too is no different.

They are blood suckers in name of doctors..!

I was admitted on 2nd february 2018 with uti and then was revealed that i was 5 weeks pregnant. Dr shibabrata banerjee was one of the...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — doctor left without attending to prior appointed patient

 Chittaranjan Samantray on Aug 11, 2018
Fortis, vashi, is worst ever hospital manned by idiotic doctors and other people. 'service' and 'treatment' are completely missing here. Money is the main aim. Doctors don't have patience to listen to patients. Because they have to finish all available patients and go to personal clinics or hospitals to earn more. Here consultation period is less than a minute. My wife's health check up complimentary consultation took place for below one minute having paid for ₹4100/-. Because, by this they will get another separate consultation. They also prescribe medicines which are very costly and earn % from...
Complaint comments  Read comments Complaint category Banks

Fortis Healthcare — echs member not attended in time [Resolved]

 dadwalsk on Aug 11, 2018
I am ECHS member Running around with my Wife Medical Tests report from Last three days Which was adviced by Doctor K.P. Singh on 9th of Aug 2018 I was told to get Test reports and come directly, I am came on Thirsday, Friday and Saturday and today attended told me to come on Monday as I speak to Doctor directly he told me to come on Tuesday my wife told him that I have problem I need some medicine but no use, I went to ECHS office in Hospital no help I went to Patient help office of Hospital they get my appointment done with other Doctor for Monday nothing else

I think this kind of...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — refund against cancelled appointment [Resolved]

 PratyushaSen on Jul 24, 2018
On 17th july i made an online appointment for dr shalini joshi, at fortis hospitals, bannerghatta rd, bangalore. I paid the sum of rs. 655 online as the consultation fees. But, the doctor was on leave that day, so the appointment had to be cancelled. Since then i have mailed and called the hospital several times asking about a refund, but there has been no reply from them....
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — gross negligence due to staff shortage [Resolved]

 abhay dhir on Jul 24, 2018
My father dr s. K. Dhir is a regular dialysis patient id no 657232. On 23/7/2018 at around 5.30 pm there was tremendous rush for the closing of dialysis of a number of patients. My father being one among them got his closing done after repeated requests to the staff that was already busy and overburdened with a plasmapheresis patient that had been shifted a while back. Due to sheer negligence and haste in closing of my fathers dialysis just as he was going to get his post dialysis weight check the gauze on the arterial end slipped and there was a fountain of blood all over his arm, shirt, trouser...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — I am complaining about my appointment [Resolved]

 Bhavjot Grewal on Jul 21, 2018
Today its july 21, 2018
I book a appointment of dr. Nitin behl at 1:00pm .
I came at hospital at 12:45 pm
Unfortunatly its 2:30 pm and i am still waiting for my turn
According to me there is not any other way to making people fool
I want to know that what is the meaning of the appointment
And tell me that who is responsible for wasting our time, who can pay for it
I am totally unsatified with the service which is provides to us by the fortis hospital...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — improper ineffective treatment- reports normal but patient kept in icu for business [Resolved]

 Dibyayan Das on Jul 17, 2018
Dear Team,

My father is admitted in Fortis Hospital, Noida sector 62 under internal medicine. He is suffering from Fever and cold. He is a patient suffering form Parkinson's disease for the last 5 years. We had admitted him in the hospital on 12 July. Since then he is kept in ICU and not been told the reason. The reports and culture findings are all normal. Then also he is kept in ICU and the treatment is going on till date. On talking to visiting doctors and nurses, they say everything is normal, then why still he is kept in ICU and not even cured till date. I think ICU name should...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — bad service at night patient for food [Resolved]

 yogitaphalak on Jul 12, 2018
Doctor operate cystoscopy surgery at 3, o'clock. After that hospital provide a glass of Lamon juice at 10 o clock.then no food provided by hospital till 12o clock.after demanding patient they ask patient about her diet food to tell them.and also now the food service is not available.after making noise they provide dal khichadi as patient tell them .

Is patient's duty to tell about food.?then why you are applying charges diatician...
Complaint comments  Read comments Complaint category Insurance

Fortis Healthcare — appointment cancelled not giving further [Resolved]

 Biplab nic on Jul 6, 2018
An appointment with Dr Upal Sengupta was there for Namita Saha, app no : 3, time 11.00am. I am service person taken leave. Suddenly appointment cancelled due to some reason. It is very urgent to review all the reports referred by Dr Sengupta. Now seeking appointment of any senior consultant on 07/07/2018 within time. But no response from Fortis Hospital, Rashbehari avenue. Thus registered complaint so that they may give us review for report appointment on the said date....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — wrong selection [Resolved]

 Sukh Jinder Singh on Jul 4, 2018
Hello sir my nam is sukhjinder singh and my wife name is prabhjot kaur. She studied bcs nursing for 4 year and her experience is 2 year and still continou job as a staff nurse in deepak hospital
One day she interview in fortis hospital ludhiana and she clear all test and then your staff comitted that urgent hiring and tell please leave own job and join fortis immijietly but when she leave our job then they said i have no vacancy now

It is too much fraud please sir help me...
Complaint comments  Read comments Complaint category Health & Beauty

Fortis Vasant Kunj — not able to withdraw my pf amount

 nidhi dewan on Jun 25, 2018
To,
Pf authority,
Delhi

Dear sir/ madam,

Subject:- not able to withdraw pf amount

This is to bring to your notice that despite several efforts i (Nidhi dewan) have not be able to know the status of my pf withrawal application.
I was working with fortis vasant kunj hospital from march 2012 to march 2013 and applied for pf in fortis hospital vasant kunj in 2013. On enquiring about the status, they informed that for 1500 employees wrong pf number has been updated, which they are getting rectified from pf office.
In 2018, i...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — misbehave by guards [Resolved]

 versha vats on Jun 24, 2018
I am an employee of an emcore capital pvt ltd. Which is in front of gate number 3 of giragaon fortis hospital. I always commute by metro by wearing my company's lanyard. I was going to my office on[protected] around 5 o clock in the evening but i needed yo buy some medicines so i asked to a gaurd sitting on the gate number 2 that where is the medical store but instead giving me this ans. Gaurd said "aapko encore jana h na" i saod this is none of your business just yell me that where is the medical store thn gaurd laughed on my face & said "mujhe pata hai aap bahane bana rahi ho aapko koi dawai ni...
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — complaint regarding negligence of nurses. [Resolved]

 Abhilasha Paul on Jun 5, 2018
My mom had a surgery from fortis Mohali. The surgery went smooth but after that when she was in the ward, the nurses showed alot of negligence towards her care ! I mean why are we paying lacs if you can't provide us with the basic requirements of the patient and can't provide her with what she needs. Even where they inserted the cannula that part and the whole hand is abnormally swollen and she's in alot of pain due to such negligence. They were so untrained that they didn't even figured out that the medicine was dripping out and wasn't going where it needed to be. Also they served her stale food...
Complaint comments  Read comments [1]Complaint category Other

Fortis Healthcare — regarding appointment in opd [Resolved]

 Karushh Verma on May 21, 2018
I anil verma booked an appointment with dr. A. K mandal under ref no.[protected]. I recieved message on my registered mobile no. Stating that appointment has been booked at 3:45 pm on[protected] but after reaching there attendant said ur appointment was booked for morning. That was literally disappointing. Vl move to consumer court for harrassing the patient.
Anil verma
[protected]...
Complaint comments  Read comments Complaint category Hospitals

Fortis Hospital — payment not received

 vinaykumar 11 on May 19, 2018
Hi,

My name is vinay.

I was supposed to receive refund amount of 8271/- from fortis banerghatta road but not credited. I have been following up with the cash department since 2 months and they are asking me to follow up with bank & customer care.

I am tired of following up with bank & fortis hospital.

Logically speaking, its the hospital who has to get in touch with bank & get my refund amount credited....
Complaint comments  Read comments Complaint category Hospitals

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