Fortis Healthcare Customer Care
Fortis Healthcare Ltd.
Customer satisfaction rating: 32%
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319
COMPLAINTS

Fortis Healthcare Customer Care

Fortis Healthcare Ltd.

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Address
Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
57
down
24

Fax:
Fax:
+91 12 4492 1041  

Customer satisfaction rating
32%
Complaints
319
Pending
39
Resolved
91
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So far so good - The company responded to our notifications and is working on resolving complaints.

Fortis Healthcare related photos (31)

Fortis Healthcare Complaints & Reviews

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Fortis Healthcare — harassment to the patient and negligence by fortis noida in test reports

 Richa.kalra on Nov 18, 2018
This is with reference to the health check up performed for myself on 15 sept 2018, uhid no.-672249

On the same day billing was done for the additional tests of vitamin D and B12.

Post PHC we had a review of reports with doctor on 20th Oct 18 it was a really disappointing experience, as during the consultation it was retrieved that the reports for the additional tests were missing, after checking for long time at PHC front desk it was extracted from the lab that the reports doesn't even exist .

This is negligence by the Fortis noida as they didn't...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — fortis hospital noida did chest x-ray instead of shoulder

 Bharatparmarnoida on Nov 3, 2018
I am having problem in my shoulder and visited fortis hospital noida. I consulted dr. Shaleen verma and he suggested my chest x-ray. I got it done in fortis hospital only.
Once x-ray report came dr did not find any problems in it and redirected me to another doctor in fortis only.
I had doubt in doctor's capabilities so i got my x-ray done outside of fortis and found that was a bone growth problem in my scapula (Shoulder blade).

In fortis hospital noida, doctor suggested me x-ray, cect, multiple blood tests and i had to pay around 35 k which includes doctor's consulting...
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — fake appointment

 mailmeamrita on Nov 3, 2018
I was given appointment under dr. Ajit kr. Agarwal on 3.11.2018 at 10:00 am. When we arrived st the hospital and went to confirm booking by payment they said that dr. Ajit kr. Agarwal didn’t know about the booking and so the doctor will not come. We didn’t have any prior information of the cancellation and also became surprised that how come the doctor himself didn’t know the booking?
It was nothing but a harassment!!...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — arrogant behavior of dr. raman abhi

 Aditi Bathia on Oct 23, 2018
He is arrogant and makes the patient spend unnecessarily. He is never polite and never apologies for his mistakes, treats people as if they're beneath him.

I went to him for treatment of tb which is just oral medicines for 6 months. All my reports were positive, but he asked me to get 4 more tests done, neither of them being confirmatory tests. These cost me 8000 rupees.

After the first couple of visits, my body reached positively and i had no side effects. So i asked him if he can prescribe medicine for a month instead of 15 days, given that i will need to travel for...
Complaint comments  Read comments Complaint category Doctors

Fortis Healthcare — tpa dept

 talwarrohit on Oct 22, 2018
Hi

I have taken approval of infertilty treatment of my wife by my insurence company but as per fortis tpa team are not understandable to how to manage this approval. Because infertility treatment under tpa process term and conditions are not clear. So request you to pls guide the team to settle my claim before 25 th oct 2018 as my wife treatment is due on 26th oct 2018. I did nt get any satisfactory response from tpa team. Pls make haste otherwise its eastefull for me.

Rgds
Rohit
[protected]...
Complaint comments  Read comments Complaint category Insurance

Fortis Healthcare — online booking for opd and payment through fortis app

 ritu bagla on Oct 21, 2018
I downloaded fortis app and made a booking for an opd appointment on 4th october, 2018. A charge of rs 925 was deducted from my bank through payment gateway paytm but the appointment booking failed.
I contacted paytm and they said it would be refunded by the vendor since they have made payment to the vendor.

I have made multiple queries at fortis helpline number, but my, money has not been refunded....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — not responding after surgery

 Luckey Garg on Oct 16, 2018
Hi, my father got 2 surgery from forties Jaipur.
1st was heart bypass surgery .
2nd was plastic surgery.
Plastics surgery done after major inflection after 1 St surgery. We didn't found root causes of infection named "Sudamnath ".
After this we got discharged my father from hospital on 12 SEP .
Now we are following up for further assistance.
Then Plastic surgeon assistant name " Govind" doesn't respond properly ... Although he is treating badly as we refuse to get personal dressing offer by him after hospital discharge.

Also I found issue...
Complaint comments  Read comments Complaint category Health & Beauty

Fortis Healthcare — money refund: uhid 630843 [Resolved]

 Rohit S Mahajan on Oct 15, 2018
My wife having uhid 630843 was hospitalized in fortis on dated 25-jun-2018 to 27-jun-2018 for delivery.
My insurance company pre-approved the amount of 53600 rs against the total amount bill by fortis of 77840 rs.

But fortis told us to pay 38920 rs saying that the insurance company will not approve the total amount as there will be proportionate charges so they told us that we are asking you as an deposit in case insurance company does not pay full and they will settle the amount to patient the difference if insurance company paid extra.

Now fortis is playing...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — not changing appointment date

 Bholi Jindal on Oct 14, 2018
I am sugar patient.I have already appointment with DrMurlidharan on 20.12.2018.my wife is also his patient and her appointment date is also 20.12.2018.Due to some compelling circumstances we want to change appointment date as 26.12 2018. We are trying to contact Dr but our call is not attended. It is therefore requested to do the needful....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — worst experience [Resolved]

 Saurabh123goel on Oct 12, 2018
Third class experience in terms of facility. They are just looting.
My wife admitted for two days so please find the below issues.
1. They will not do any work on time without shouting, for example -
A. Dressing of patient happened at 10 am after shouting and their excuse was "sir navratra's has started so we have limited staff only"
B. Room cleaning happened only once in 24hrs which is at 11am after shouting.

2. No service for the patient like -
A. Patient asked for extra tea after 2 hrs, first they replied that we need to take permission from...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — food given to the patient smells [Resolved]

 Manas Satpathy on Oct 9, 2018
My patient ms kanchan mishra is admitted in the fortis hospital, noida yesterday, 8th oct'18. The room no is 1420. The breakfast given to the patient today morning smells badly. When we complained, they had all excuses. It is really a serious matter that such food is given to the patients in such expensive hospitals. I therefore would like some serious action to be taken against them so that they don't dare to give such food to other patients....
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — overcharged and wrong ultrasound report at fortis shalimar bagh [Resolved]

 rohit87 on Oct 2, 2018
I was admitted on 24/09/2018 and discharge on 25/09/2018.
There first of i was taken for ultrasound where there was no organised system ipd patients and opd patients both were in the same que and despite being ipd patient i had to stand there for 15 minutes as there was not vacant sitting place.
2. The ultrasound was done in so hurry that the report is 100% wrong as after discharge i had a pain in my enguinal area and went for ultrasound at shalimar diagnostic where i was diagnose with hernia.
3. I have been overcharged by sending an 2 times the price for echo where as the echo...
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — charges wrong billing [Resolved]

 JS Budhal on Sep 24, 2018
My father sh sadhu singh ipid is[protected]. He was admitted twice in emergency on 12/09/2018 and 13/09/2018 for treatment. He is a central govt pensioner. He has been charged for his treatments vide bill no 1002/18/1/cs/0007224 dated 12/09/2018 for rs. 1399/- and
Bill no 0007262 dated 13/09/2018 for rs. 6645/-.
My father is aged 90 years and being central govt pensioner, his treatment should be cashless and nothing is to be charged for his treatment. I therefore request you to refund the amount charged by you for treatment of my father.
Jatinder singh
S/o sh sadhu singh
Complaint comments  Read comments Complaint category Government Organizations

Fortis Healthcare — carelessly handled in patient [Resolved]

 Saurabh Sulogna Mukherjee on Sep 17, 2018
My wife mrs. Sulogna mukherjee have been a patient of dr. Smita vaid for the last 7 to 8 years now. Dr. Smita has been an angel throughout, and under her treatment my wife was admitted in fortis jaipur in 2016 for a histectomy operation. The hospital experience was praiseworthy and my wife recovered fast.
However, on the 31st of august 2018 my wife was again admitted to fortis jaipur under dr. Smita’s treatment for a bartholin cyst operation which we were informed was a minor surgery done under daycare system.
Despite our doctor’s best efforts the experience was...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — radiology department [Resolved]

 Jaya Parihar on Sep 8, 2018
I had taken appointment for breast biopsy two days before as i was traveling from rajasthan state just for treatment.
As i arrived on right before appointment time, doctor denied for the test (Dr. Saurabh) saying that he is alrea attending lots of appointments & kisne appointment de di... Blah blah. Another person from management told me that test will be done once all patients are treated, yet i was the one who was supposed be attended first. I had appointment, not those people.
Due to this management fault my whole day was ruined, & i had to go back empty handed because i had other...
Complaint comments  Read comments Complaint category Doctors

Fortis Healthcare — poor service and response [Resolved]

 ASHA Asha. on Aug 31, 2018
One of the worst hospital i have ever seen. First came to reception with emergency condition, they took about 20 minutes to attend, after complaining loudly they attended. later we insisted for admission. They were not taking anything seriously. after admission, we called nurse for attending patient after completing the drips. we went to nursing room personally later they came. there was no sonography facility, there was no one to tread kidney stone problems. They were asking about the fees and payments instead of concentrating on treatment....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — bpl [Resolved]

 Krishan12323 on Aug 31, 2018
Sir namaskar main Delhi mein rehta hoon mujhe Bees Saal Ho Gaye Dil Mein Rehte Hain lekin sir Jab Mujhko Pata Laga, की दिल्ली के हॉस्पिटल एस्कॉर्ट में BPL कार्ड राशन कार्ड लेकर जाओ तुम्हें मुफ्त इलाज होता है परम से किसी प्रकार का पैसा नहीं लिया जाता सर लेकिन फोर्टिस हॉस्पिटल जो है इसमें BPL कार्ड वालों से...
Complaint comments  Read comments Complaint category Education

Fortis Healthcare — services [Resolved]

 Raman Hardeep Singh on Aug 18, 2018
I am really unhappy with the services provided @fortismohali. First of all patient was moved out of ot without informing us and then we were allotted room with dual occupancy but the staff shifted the patient to normal ward. On enquiring, staff said no room is available now. Is this the service which your insitute which cosiders itself the best is rendering to the patients. Up till now, no doctor has paid visit to patient....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — complaining about dr sujata dutta [Resolved]

 Arkanath on Aug 16, 2018
Hello whosoever it may concern,

My uhid is 245140 with fortis anandapur.

Me and my family are/were loyal comsumer/visitor/patient of fortis anandapur since last few years. But recent circumstance that i have faced with fortis in house doctor sujata dutta has forced me to change my doctor and preference of hospital. Infact doctor vineeta kaul too is no different.

They are blood suckers in name of doctors..!

I was admitted on 2nd february 2018 with uti and then was revealed that i was 5 weeks pregnant. Dr shibabrata banerjee was one of the...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — doctor left without attending to prior appointed patient

 Chittaranjan Samantray on Aug 11, 2018
Fortis, vashi, is worst ever hospital manned by idiotic doctors and other people. 'service' and 'treatment' are completely missing here. Money is the main aim. Doctors don't have patience to listen to patients. Because they have to finish all available patients and go to personal clinics or hospitals to earn more. Here consultation period is less than a minute. My wife's health check up complimentary consultation took place for below one minute having paid for ₹4100/-. Because, by this they will get another separate consultation. They also prescribe medicines which are very costly and earn % from...
Complaint comments  Read comments Complaint category Banks

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