Fortis Healthcare Complaints & Reviews

I am writing regarding the refund communication sent in response to my email dated January 3, 2026. A message was forwarded to me through my brother’s phone in India, stating:
“DEAR BHUPENDRA DEVSHI KHONA, YOUR REFUND REQUEST FOR UID 14267934, EPISODE NO11432/26/1115 OF AMOUNT 110468.00 HAS BEEN APPROVED. THE REFUND WOULD BE PROCESSED WITHIN 4 - 7 WORKING DAYS. HOSPITAL: FORTIS HOSPITAL, MULUND, MUMBAI – FORTIS...

Dear Fortis Healthcare Team,
I am writing formally to express dissatisfaction with the care and the handling of the billing and insurance claim process. This email addresses the recent hospitalization of my younger brother Prashant Khurana at your facility on 22nd July 2025 through the emergency department and expected a grievance regarding the same. The reason for admission was chest pain and accelerated hypertension.
The...

My father was admitted in fortis hospital sector 62 Noida from 16th March to 17th March and UHID 11370114 And we have shared feedback that 3 extra doctor visiting charges has been taken in the bill even though doctors do not visit to see the patient. And extra 10000 HDU charges was taken by the hospital

And I have visited the hospital for the same concerns 3 times. And We had call with Doctor Administrator 2-3 times from Fotis...

This in reference to my hospitalization and treatment in Fortis from 4th May '24 till 21st may'24 (UHID[protected]
During my treatment I was on strict NPO till my discharge, but Rs 800 for meal was charged every day. I had sent mails to "feedback & reach us ids" but no acknowledgment so far.
It's been 6 months now . there is no revert or acknowledgment from your side. I called all the mentioned numbers...

I would like to inform you that, I am Bharat Bhushan, 42 years old male, residing at Delhi, India. I come from a poor family, I am married and have two daughters, I run my family with difficulty.

I had been working in Healthcare Sector since last more than 10 years in India.

Recently in December 2024, After completing all formalities, I have joined as an Employee in Fortis Memorial Research Institute, Gurgaon,...

I went to do an abdominal CT scan on 19.02.2025 at Fortis Shalimar Bag. UHID 11540337. 1.Although my husband had asked the day before about any necessary requirements and appointment, they did not inform about the requirements for a KFT report b. 2 hours fasting before the test. It caused me some inconvenience. 2. The people at the scan room asked me to sign a consent form without explaining the dangers and risks, I was supposed to be infomed...

Subject: Bureaucratic Runaround and circular reference from uncooperative employees at Fortis Mohali India

No one in ECG room for past MULTIPLE minutes, at 430pm on Tuesday 17 December 2024.

Kiran Bala, nurse for Dr. Singhvi continued to repeatedly interrupt when we endeavored to answer her asked questions, inspite of our repeated polite requests to her to Cease and Desist from doing so. She was rude and offensive with elderly, handicapped/ disabled patients, and failed to even read simple English. She evidenced a Bad attitude and poor communication skills .

Rude and offensive technician Madhu Bala giving us a BUREAUCRATIC RUNAROUND, and demanded that Dr. Singhvi needs to execute it downstairs.

Dr. Singhvi assistant Mr. Kamal Sharma AND Ms. Shikha at counter 13 (1st floor at 430 pm) INSISTED that procedure HAS TO BE executed in Room 166, PRIOR to 5pm.

Dear Sir,

Perhaps it will be worthwhile to investigate as to why patients seeking doctors appointments in the Fortis Hospitals are being given appointment dates and appointment timings based on whether cash is being given or whether the patient is being subsidised by some 'cashless' govt/insurance scheme or is from ECHS.

As an 99 year old ECHS patient at Fortis Mohali I was referred by the Neurologist Dr Sewal to the Rheumatologist Dr Abrol on 27 July. Unfortunately, Dr Abrol was on leave on 27 July.

On 28 July at 10:35 AM, I requested for an appointment on telephone (OPD Appointments) with Dr Abrol. One Mr Raj who was on duty, after confirming whether I was a ECHS patient or under any govt medical scheme, told me that since no slot was available, earliest that could be given was on 13 September!

Incidentally, these kind of 'appointment delays' are being attributed to 'heavy load'-- which is an excuse to provide 'cash paying' patients earlier priority.

But as per the 'myfortis app', I saw appointments for both, Dr Abrol and Dr Satbir Kaur (Rheumatology Dept, OPD), available on 29 July, for 'on line cash payment patients'. The Fortis Appointment desk had no answer to my complaint/querry.

Though I am an ECHS patient, I paid cash Rs 1250/- and got the appointment forthwith.

Obviously this is an unethical practice by Fortis Hospitals. Unfair and discriminatory. Whether paid by the patient or by his organisation, Fortis Hospitals are getting money for services rendered and are not providing any charity.

I am attaching all proof of the entire episode and I expect a logical and acceptable explanation from the Fortis heirarchy rather than the standard 'sorry for the incovinience, matter is being investigated'.

H S Sarao
( [protected])

1553
Sector 18 D,
Chandigarh- 160018

Patient Appointment Related Irregularities - Incident On 28 July 2024 Fortis Mohali

Dear Sir,

Perhaps it will be worthwhile to investigate as to why patients seeking doctors appointments in the Fortis Hospitals are being given appointment dates and appointment timings based on whether cash is being given or whether the patient is being subsidised by some 'cashless' govt/insurance scheme or is from ECHS.
br...

My mother Revati Kinnarkar had CABG done at Fortis Mulund and was discharged on 8th April 2024. We had cashless facility so had to pay Rs.50000 as security deposit.

After 2 months now we are yet to receive refund although our claim is long settled by insurance company! All I received was Rs. 9999.59. When will we receive the refund???

I also tried calling on support who said they will arrange for callback but...

This is to bring to the kind notice of higher authorities of Fortis Hospital Amritsar Specifically that My father was admitted in emergency and kept in ICU for 2 days, Doctors could not stabilize him for further diagnosis even after knowing his medical history he was admitted but then when doctors failed to treat him they asked to take the patient home when doctors where questioned that why are they not able to stabilize a patient they said...

Morning a discharge advice has given for my fathermr. Srinivsaan. But due to neglegence in insurance department they are delaying the discharge. It is 8.44 night till my father discharge is being delayed.patient name srinivasan.
UHID:MGMNM[protected]...

The senior management (IPD Bed Allotment & Administration) has been blocking the numbers and not attending. Despite making fake promises of keeping us on the priority list, for 78 years, the patient was denied blood and bed even in the emergency dept with Low HB 7.1. Case of extreme internal bleeding and melena. However, the administration was rude and considered CGHS a beggar, which is a strong highlight. All the provided phone numbers are...

My son was admitted in Fortis Vasant Kunj since 11th Feb 12:07am and got discharged today around 3pm but we were asked to vacate the room sharp at 11:am, even knowing that the kid is only 2 years old, than came the bill and approval from the insurance company, bill amount 91724 rupees, approval amount 86362 and discount 5362(it clearly mentioned shouldn’t paid by me/don’t collect) but still I have been told my the billing team that 5362...

My son was admitted in Fortis Vasant Kunj since 11th Feb 12:07am and got discharged today around 3pm but we were asked to vacate the room sharp at 11:am, even knowing that the kid is only 2 years old, than came the bill and approval from the insurance company, bill amount 91724 rupees, approval amount 86362 and discount 5362(it clearly mentioned shouldn’t paid by me/don’t collect) but still I have been told my the billing team that 5362...

The behaviour of the staff is very rude. They dont even have the manner to talk to old people. Further, there is no network available in the hospital due to which many problems are faced, and the staff do not carr about guiding the new patients.
They have the attitude problem
Also everyone is jyat sitting to grab the money
As compared to the fortis (shalimaar bagh)
i would rate 1* for Gurugram fortis
Ask your staff to treat good way woth patients and attendant.
We are the one who is paying for them not they
If we are visiting your hospital, paying for something, we need proper information
We are not here to listen the assistant’s crap
mentioning specifically the coordinator of chemo and radiation doctors.
Fo take the action immediately

My father 83yrs old was admitted in ICU and had severe breathing difficulty. He was given the necessary treatment after 7hrs delayed literally which is an act of negligence and irresponsibility.
I even gave written complaint but the medical superintendent has denied any revert saying it's internal matter.

It's was really a mental harrasment and torture for my father and my entire family.

I Dr. S. K. Dhir UHID no - 6827324 am on hemodialysis since 2017 at fortis mohali.
On 7/7/22 i underwent a double vessel CABG durgery at fortis under Dr T. S. Mahant that was successfull as far as the heart was concerned.
However Firstly, during my stay at fortis i suffered radial artery blockage by the staff who in the process of inserting radial line caused radial artery thrombosis. Secondly, i suffered ulnar nerve neuropathy...

Hello Fortis Team,

UHID[protected]

I have admitted my mother (Laxmi sharma) today around 10Am for gall bladder removal surgery. And we have selected the single pvt room.

Since then your staff saying your surgery will start in an hour and after 4 hours we have approached customer desk and they told us your surgery slot is 4:30 Pm.

Since that time my patient is waiting in HDU and staff didn't provide the room yet. And the attender doens't have a seat.

When we checked with bed manager they said we don't have vacant room yet and then they said please meet our IPD HEAD Dinesh kumar. Then we approached Dinesh kumar and told him everything. Then he said we don't have vacant room and all. He is so rude and talked in very bad manner.

Is that's how fortis work with patient?
Is this my mistake i have choose Fortis?

Is this only about money and nothing to do with patient care..

So disappointed with fortis. Please do something on this on urgent basis.

thanks,
Kaushlendra sharma
[protected]

श्रीमान जी,
मेरे भाई सुनील वर्मा को 2 मई 2023 को गोली लगने पर इलाज के लिए fortis hospital mohali मैं दाखिल किया...