Fortis Healthcare Customer Care
Fortis Healthcare Ltd.
Customer satisfaction rating: 35%
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336
COMPLAINTS

Fortis Healthcare Customer Care

Fortis Healthcare Ltd.

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Address
Tower A, Unitech Business Park, Block - F, South City 1, Sector - 41
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
59
down
27

Fax:
Fax:
+91 12 4492 1041  

Customer satisfaction rating
35%
Complaints
336
Pending
39
Resolved
107
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So far so good - The company responded to our notifications and is working on resolving complaints.

Fortis Healthcare Complaints & Reviews

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Fortis Healthcare — the hospital is a money making machine and has incompetent specialists

 proteepmalik589 on Feb 19, 2019
I wish i could give this place zero stars! The hospital is a money making machine and has incompetent specialists. My father-in-law was admitted recently with an infection. They did numerous scans (Ct, mri, ecg etc.) and kept changing the story with each scan - uti, kidney disease, liver disease, and finally the possibility of cancer! They sent him to the icu, refused to address a lump in the liver, and charged several lakhs for a completely inconclusive outcome. Finally they recommended a pet scan (Which they don't do themselves because they don't have the machine). Specialists at apollo finally...
Complaint comments  Read comments Complaint category Hospitals

Fortis Malar Adayar Chennai — I visited here for my foot corn

 Rajkumar154 on Feb 18, 2019
I visited here for my foot corn.. The doctor deepak subramanian.. Told me that i should get a surgery to treat this.. And he did the same.. But it got worsened. Then i visited a private dermatologist. On analysis he said it is not a corn it is a wart.. And he said that foot should not go through surgery since we have cryotherapy.. But what i lost is lost.. I couldn’t walk until now and it’s been 2 years now.. They charged 60000 for a simple foot wart.. Money is not a problem but i lost my walk i couldn’t recover and i have to live with it.. These people to buy a mercedes they are playing in...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — gda do not turn up in patient emergency

 eddy.raghu on Feb 11, 2019
Dear Management,
This compliant is in reference to patient Mansi Chauhan IP GN[protected] DOA 08/02/2019. Sir patient is female child 16Y 2M old, she want to go to washroom for toilet, but GDA department didn't turn up on call, they were also physically informed by attendant but no response received. GDA personnel came in but it was too late then.
Kindly take necessary steps.
Thanks...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — behaviour of dr. anil kumar a. kustagi

 soah on Feb 7, 2019
- unethical
-rude
-negative
-was showing all sorts of male chauvinist behavior during consultation and
Being proud of the same.
-faced mental assault based on gender.
-mentioning things during consulation like ("girls shouldnt be sent to work, instead given credit cards to just shop and made to sit at home")
_ i underwent through depression after meeting this doctor...
Complaint comments  Read comments Complaint category Doctors

Fortis Healthcare — refund - booking cancelled

 Vineeta1 on Feb 6, 2019
Hi,

I have booked an appointment today with confirmation code as bap300pw2t in fortis noida.
I have paid the amount online which was not supposed to do because i have already paid the registration and consultation fees one day before and that consultation was valid for five days.

Kindly refund the amount paid as part of online booking.

My appointment was with anajana singh on 6th feb'19 at 12:00 pm.

Please refund....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — overbilled

 sahail on Jan 28, 2019
My father got admitted in fortis mohali. I know its a costly hospital. But after one day i was told that my bill is close to 1 lakhs. It was surprising as i myself a medico so i was curious to know how it can be possible.

First my father was suspected of swine flu. They charged me for surgical icu although there was no surgery planned. Secondly, after paying opd fees of the doctor, they charged me consultation fees again in the bill. Thirdly, my father was on oral medications only except iv paracetamol and ceftriaxone which caused bill of 11000 for medical consumables that too in...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — negligence of staff

 preet singh.. on Jan 21, 2019
Ve booked appointment to today 9 am for dr atul joshi and i cum from ferozepur which near by 230 km from your hospital. After consuting to doc he recommended me some investigations which i have done near by 10:27 am. But your billing person counter no 9 doesn't look at the diagnosis chat properly and stuck the mri scan.1stly i had wait for 2:30 hrs for my reports and after collecting my reports at 12.45pm from counter no6 then visit to the same docoter for next prosizer but im shocked when i head that 1 test is still pending which is mri now come to mri room and there iswaiting of 2-3 hrs and doesn't...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — refund of money deposited [Resolved]

 lakshay277 on Jan 15, 2019
I visited abhinav bindra targeting performance centre, okhala, delhi on 27.10.2018 for consultation being the patient of paralysis on the recommendation of my friend. I was under impression that i will be cured through machines with modern technology. On the same day, i was asked to deposit some money as advance. Rupees re.5000/ were deposited. First & second visit for physio therapy session was made by me on 29 & 31st october, 2018. On 31st, i was asked to deposit rs.35000/_ to avail 10% discount which i was not allowed.in lieu i was made to understand that my session will be increased in the end.in...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — regarding not communicating the nature of complication and the behaviour of the icu incharge [Resolved]

 Doconduty on Jan 11, 2019
This is regarding mr ram kumar gupta who was operated on 13th september 2018 by dr wig for cholecystitis but after operating we were never told about the complications either by him or his team. The behaviour of dr sanchita in the icu was pathetic, highly ill mannered. We had to take my father lama. This all happened when both me and my wife are post graduate doctors of repute in our city. Highly shameful....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — hospital service is not good [Resolved]

 Ravi-Darshankar on Dec 22, 2018
Visited fortis hospital (Bannerghatta road bangalore[protected] for my 15 month old son bowed leg treatment, doctor was very professional and humble for the treatment suggested for take an x-ray. We went to radiology department for taking x-ray then realised that we chose wrong hospital.

The technicians are not ethical to give priorities to small children’s keep on requesting for make it hurry but very rude and non-professional on how to take x-ray for small babies. They took four hours for us to wait and keep on trying for the standing posture since small baby scared and keep...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — patient not given proper treatment causing his death [Resolved]

 sjain987 on Dec 18, 2018
My husband 54 years old undergoing dialysis went on recomendation of a doctor upal sen gupta for chf to fortis hospital. We took his report which showed very high sugar and a low pressure. He was immediately put to dialysis without controling his sugar or giving any precautionary treatment for his heart. He collapsed during dialysis and died. We want monetary claim for our loss...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — refund calculation [Resolved]

 daulat 69 on Dec 15, 2018
My uhid. Whmd.[protected]
Admitted to fortis mulund on 12/12/18.
Discharge on 14/12/19.
Billed amount rs.112403/-
Amounts paid rs.60000/ by tpa park mediclaim.
Amount paid as deposit rs.50000/ by me.
Bill settled by tpa for rs 104257/-
Refund sent by fortis seems to wrongly calculated. And deposited in bank account.
They must submitted calculation of working, and sent to me by mail, so as to ascertain....
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — incompetent emergency [Resolved]

 anuuj23 on Dec 9, 2018
My mother had severe gum bleeding at 12.30 am, we reached fortis at 1 am, the emergency doctor took the blood pressure and did blood tests. And gave one injection till 6 am bleeding didn't stop and they discharged saying we don't have a dentist and on sunday morning dentist doesn't come in fortis. We had echs card so money was not a concern, and if money was not the concern why they didn't call the dentist and doctors present in the emergency did not know how to stop bleeding and they said this is normal.
So i should go to some private dentist, at 6 am i went to a competent dr dugal, she...
Complaint comments  Read comments Complaint category Doctors

Fortis Healthcare — very poor hygiene standards and very unprofessional [Resolved]

 meghadev on Nov 28, 2018
Firstly, people at the counselling desk are very unprofessional. They give you incorrect information. Officials sitting at the counselling desk are busy chit chatting with other colleagues and on phone with family members.
Secondly, my mother's surgery is scheduled for tomorrow. Sister took all the samples in the evening. At around 2300hrs a sister came for taking the blood sample for cbc. When asked, she said the other sister didn't send the previous sample for cbc test. What rubbish is that.
Thirdly, the beddings provided for the attendant are so damn dirty that it might infact cause...
Complaint comments  Read comments Complaint category Hospitals

Fortis Hospital — senior citizen concessions not given.. my letter dt 1.10.2018 ipno 85597 uhid no fhl.35.151388. dt 29.9.2018.. total bill 250268.75. [Resolved]

 Bandana Pal on Nov 27, 2018
Pl refer my appeal regarding senior citizen concessions dt 1 10.2018 to mrs hetal mam of fortis hospital anandapur.. So far no reply i have recvd from them.. The patient was discharged on 7.10.2018 when she 2 as not completely ok. You have kept her 4 days icu.. Costing rs 25000 per day.. Unnecessarily due to non availability of general bed total bill amt rs 250268.75 as she was not cured at your hospital i had to admit her to other nursing home.. Total bill rs 100000.. Please consider my case and sanction me senior citizen concessions at your earliest.. I have no income and unable to afford further...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — misguiding about patient's I injuries. [Resolved]

 vs.nitin on Nov 20, 2018
Respected sir,
My mother aged about 60 yrs was with my sister as attendent. On 12th of november 2018, while she was resting in lawn of fortis jaipur, a car run over her left her injured. We went to emergency ward of fortis and admitted her. Incharge doctor nitin gupta attended her done several x-rays and sonography and declared a hairline fracture in left hand wrist. As we logged a complaint against the car driver, police told us to re-examine in government hospital on 20th of november, where we got to know that her right leg knee and hip bone are also broken. Also doctor gupta didnot injected...
Complaint comments  Read comments [1]Complaint category Hospitals

Fortis Healthcare — harassment to the patient and negligence by fortis noida in test reports [Resolved]

 Richa.kalra on Nov 18, 2018
This is with reference to the health check up performed for myself on 15 sept 2018, uhid no.-672249

On the same day billing was done for the additional tests of vitamin d and b12.

Post phc we had a review of reports with doctor on 20th oct 18 it was a really disappointing experience, as during the consultation it was retrieved that the reports for the additional tests were missing, after checking for long time at phc front desk it was extracted from the lab that the reports doesn't even exist.

This is negligence by the fortis noida as they didn't ensure...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — fortis hospital noida did chest x-ray instead of shoulder [Resolved]

 Bharatparmarnoida on Nov 3, 2018
I am having problem in my shoulder and visited fortis hospital noida. I consulted dr. Shaleen verma and he suggested my chest x-ray. I got it done in fortis hospital only.
Once x-ray report came dr did not find any problems in it and redirected me to another doctor in fortis only.
I had doubt in doctor's capabilities so i got my x-ray done outside of fortis and found that was a bone growth problem in my scapula (Shoulder blade).

In fortis hospital noida, doctor suggested me x-ray, cect, multiple blood tests and i had to pay around 35 k which includes doctor's consulting...
Complaint comments  Read comments [2]Complaint category Hospitals

Fortis Healthcare — fake appointment [Resolved]

 mailmeamrita on Nov 3, 2018
I was given appointment under dr. Ajit kr. Agarwal on 3.11.2018 at 10:00 am. When we arrived st the hospital and went to confirm booking by payment they said that dr. Ajit kr. Agarwal didn’t know about the booking and so the doctor will not come. We didn’t have any prior information of the cancellation and also became surprised that how come the doctor himself didn’t know the booking?
It was nothing but a harassment!!...
Complaint comments  Read comments Complaint category Hospitals

Fortis Healthcare — arrogant behavior of dr. raman abhi [Resolved]

 Aditi Bathia on Oct 23, 2018
He is arrogant and makes the patient spend unnecessarily. He is never polite and never apologies for his mistakes, treats people as if they're beneath him.

I went to him for treatment of tb which is just oral medicines for 6 months. All my reports were positive, but he asked me to get 4 more tests done, neither of them being confirmatory tests. These cost me 8000 rupees.

After the first couple of visits, my body reached positively and i had no side effects. So i asked him if he can prescribe medicine for a month instead of 15 days, given that i will need to travel for...
Complaint comments  Read comments Complaint category Doctors

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