| Address: | Pacific holiday world 214 2nd floor Pocket A Okhla phase -1 New Delhi | | Website: | www.fortuneparkvacation.com |
I took the membership for fortune park vacation early this year. I was promised for stay in Europe (Switzerland, France, Belgium) upto maximum 21 days in a year at a stretch for which I took the membership. Now they are denying they cannot provide any stay there.
Moreover, they are asking us to pay for some exchange offer which was not mentioned in the contract.
Also, they promised to provide 5 star hotels but only I can see is star hotels which they are providing that too with very cheap rates much cheaper than what I paid to take the membership.
Hence, I would like to get my money back. I paid Rs 1, 72, 000 and haven’t used any of their service yet.
Now the company has changed the name to The Pacific holiday world. When I asked to cancel my membership, I was told as the new company policy cancellation & refund is not possible. We had sent more than 15 mails and multiple calls to their customer care, but it's of no use. Response and service from this company is highly disappointing.
We need to cancel the membership and get our refund. Was this information helpful? | 
