| Address: | A-214, 2nd Floor, Pocket A, Okhla Phase I, New Delhi, Delhi 110020 | | Website: | www.fortuneparkvacation.com |
We had availed our first holiday with FPV for our trip to Pondicherry on 20th of Aug. We are not happy with their services and would like to cancel our membership. Please find below some of the areas of dissatisfaction.
1. The whole process of booking a holiday with them is very tedious, as I have to send a mail to them with the date of my intended travel and location to which I want to travel. Then FPV team will get back with options and there is a lot of back and forth. In our case they were not able to provide us with any properties for our intended dates (13 to 15 Aug) and we had change all our travel plans to suit their needs. I could have very easily booked something online myself, but instead had to change my travel plans because they were not able to accommodate us for our intended dates and we had to take leaves instead o[censored]sing the off we had on Independence Day weekend. This is denial of service as they did not provide accommodation for our intended dates of travel. Instead we had to make do with whatever was provided and looks like I am at their mercy for my travel plans. I cannot take my holiday as per my convenience but have to take as per their convenience which is very inconvenient for us.
2. We were promised accomodation in 4*/5* properties while buying our membership, but all the options provided were only 3* properties, which we believe is FPV not holding up to the standard of conduct promised to us at the time of buying the membership.
3. At the time of purchase of membership, we were told we could book any property listed in your app for our holidays. So when we asked for options in Pondicherry, one of the options provided was Le Dupleix (which is also available in the app). We selected Le Dupleix and the team said we could not avail Le Dupleix for our complimentary offer, which we believe is denial of service on FPV's part and we had to select another 3* property for our vacation.
We are very dissatisfied with the whole process of booking and availing an holiday with FPV. As per their refund policy, we can cancel our membership within 5 days of availing our first holiday in case we are not satisfied with your services. Likewise we have notified them that we would like to cancel our membership. However, now they are saying that the membership is non refundable and non cancellable. The company is clearly a fraud company which is neither interested in giving services as promised nor is following the terms of its own refund policy. Please beware and don't buy any membership from this company. Rather than availing vacations peacefully, you will only lose your peace of mind if you buy the membership with them
Thanks,
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