Franch Express Courier — Delay in receiving the courier

AWB no [protected]

Ideally courier should have been delivered by 22/09/2021 .
But it is still not delivered
When contacted the delivery person mentioned in the site.
MR.Durai contact number[protected]
His answers were inappropriate and he ended up the call without answering to the query.
I attached the screenshot of the status of the parcel.
Kindly do the needful