Franch Express Courier — I am complaining about their service and delivery

Address:

Chennai, Tamil Nadu, 600061

French express told me that a courier would be sent from chennai to hyderabad in one and half day. They failed to do this. I have sent it on 23rd jan 2019 and still it hasn't reached. After a lot of follow ups and delivery guy calls up and says he can't come and he doesn't have a smart phone to even send the location. And the customer care people do not treat the customer well, rather hang up even before listening fully