Franch Express Courier — Out for Delivery but not delivered

I sent my courier on Saturday(09 March) and tracking shows it is out for delivery on Monday(11 March). It's Tuesday now and not yet delivered.

I called the delivery agent at 9 AM today and mentioned it's an emergency. He promised he will deliver before noon but nothing happened. When I called him again he didn't pick the call.

Tried to call the head office. But numbers didn't work.

Called the shop where I initiated the courier. He confirmed within today it will be delivered stating "My area is a big are and it takes delay"

Come on man! That is why we came to you. I am not convinced by anyone's response and came here to share my grievance. This is a dead company. Seems like they do this job for time pass.