Franch Express Courier — Tracking details not provide properly also late delivery

My awb no.[protected] booking date 17.07.2020. Past one week the product is not despatch from ahmadabad to kilakarai. The delivery process is dead slow. I know this is pandemic situation due to corano slow service but some other courier service operated successfully. The people who r all working in the french express courier not response properly. I call so many times chennai office he said i dont know the details whether parcel is where exactly located he said i dont know about that aug 1 bakrid i need this parcel before august so make it arrange deliver the parcel asap. I am already complain regard this issue few days before but there is no any proper action taken