Fraud Calls — SCAM Call - Money transferred to SCAMMER's account

Hi Customer Service Team,
On 14th Sep, (afternoon) my wife received a call from this number [protected] claiming that he is looking into our complaint and he will be guiding us in getting the amount which we have claimed. this is our complaint URL https://www.consumercomplaints.in/shriram-properties-shriram-shreshta-fraud-comp...⇄
This guy named Sumit Goswami mentioning Employee code RSW2580 of Third Party Consumer division said something about Voucher activation only if we pay Rupees 1 Lakh and in return Bank will initiate 2 Lakhs to my wife's account. My wife paid Rs. 25000/- to this account number - [protected] without verifying. We are not sure about this process and sensing a fraud or scammer. Please check and advise. PLease help us to get back the money from SCAMMERs account back.