Freekamal — Mobile phone not received in packet received against order no Order Update [protected]

Address:	7017, 7th Floor 14th avanue, Gaur city -2, greater Noida ext, Greater Noida
Website:	freekamal.co.in

Please refeund my amount or send mobile phone agaist order updated [protected].

In this regard II had written a compliant mail on 03 Feb 2020 for not receiving Realme 5 ( Refurbished) mobile phone in shipment received, but only response received from you as quoted below :-

Freekamal
Tue 2/18/2020 2:12 PM
Dear kaushal,

We have received your request to return the product below. Our delivery staff will pickup the item within the next 5 - 7 days. After the return is picked-up and processed, you will receive store credits for the value of the item paid by you.

Order ID: [protected]
Product Name: REALME 5 (REFURBISHED) MOBILE SMART PHONE
Product Code: 5 PROLUCY
Quanity: 1

Our shipping vendor will call you registered phone no, [protected]. within the next 24-48 hours for scheduling of the pickup of your return.

NOTE: Re-pack the item along with its original product packaging and accompanying tags in the provided Returns bag. In case you have misplaced or lost the Returns bag, use any other tamper-proof packaging.

Thank you for shopping at Freekamal:. If you need any assistance or have any questions, feel free to email us at freekamal.[protected]@gmail.com or call us at [protected]

Regards, Freekamal

It is clear that you are cheating me.