Freelancer — freelancer.com is a fraud company

Read full chat transcript you'll understand everything

Hello, this is katie. Welcome to freelancer.com support desk. How may i help you, dheeraj?
You 11:26 pm
Hi

You 11:27 pm
Can you please check docs which submitted for verification

You 11:27 pm
And can you verify it now, becuase you guys are creating problems too much after joining freelancer

You 11:27 pm
Evrytime new issues

Katie r. 11:28 pm
Let me check. Please wait.
You 11:29 pm
Okay

Katie r. 11:30 pm
It shows that you have successfully submitted the documents on the verification center.

Katie r. 11:30 pm
We hope for your patience while waiting for the result. It will be posted within 48 hours.

You 11:31 pm
You guys are creating only issues

You 11:31 pm
Do you want me to work here.?

You 11:31 pm
If you don't want to let work freelancer tell clearly

You 11:32 pm
Yesterday, your team was told me that this verification will not taken litely

You 11:32 pm
When i informed him that my account is verified and have submitted all thing 2 times

You 11:33 pm
And they told me that this will done soon

Katie r. 11:34 pm
It shows that your concern is handled by the verifications team on the ticket id: fdgk-0046-gfvu.

Katie r. 11:34 pm
I am coordinating with the appropriate department. Hold on, please.
You 11:34 pm
You are cordinating from yesterday

You 11:35 pm
Please complete it now

You 11:36 pm
Even requested yesterday that i need money please verify my withdrawal request then after you did this

Katie r. 11:37 pm
I have sent a follow-up. We hope for your patience.

Katie r. 11:37 pm
I am waiting for their response.

You 11:38 pm
I'm also waiting here

Katie r. 11:40 pm
They said that they will give you an update within an hour on the ticket.

Katie r. 11:40 pm
They are now reviewing your documents.

You 11:40 pm
Okay

Katie r. 11:41 pm
We really appreciate your patience.
Katie r. 11:41 pm
Is there anything else that i can help you with?
You 11:41 pm
No, can i wait here]

You 11:41 pm
If it will done then after have to request for withdrawal

Katie r. 11:42 pm
No worries. You can ask they about the withdrawal once they responded on the ticket.

You 11:42 pm
Done

You 11:43 pm
Please give me 2 minute

You 11:44 pm
Can you please verify my withdrawal request

Katie r. 11:45 pm
I'll contact the higher department.
Katie r. 11:45 pm
Let me see what i can do about it.
You 11:45 pm
Okay

Katie r. 11:55 pm
One moment, please.
You 11:55 pm
Okay

Katie r. 11:58 pm
They said that the payment withdrawal can't be expedite yet since the issue with sunamim account is not yet settled.
Katie r. 11:58 pm
Moreover, he is now coordinating to resolve the issue.

You 11:58 pm
What issued

You 11:59 pm
That menas you want to create prblem freelancer in anyhow

Katie r. 11:59 pm
I've exhausted all possible options; however, the funds are currently on hold due to the issue with the employer's account.
Katie r. 12:00 am
We hope for your patience while waiting for this employer to settle the issue on his account.

You 12:00 am
You have only option for employeer

Katie r. 12:00 am
If you want, i can also contact him about this matter.

You 12:00 am
This is your matter, i want my money

You 12:00 am
As work is completed and work detail is uploaded

You 12:01 am
You can check it in project page

You 12:02 am
If issue is from my side you'll hold my fund if issue is from employeer side you'll hold my fund that means your every rules protect employeer only

Katie r. 12:05 am
I understand that this is important. That's the reason why i have done my best to contact the department who is handling your concern.

You 12:05 am
That means freelancer's fund is not safe in freelancer account

Katie r. 12:05 am
They can only verify the withdrawal once the issue with the employer's account is resolved.

You 12:05 am
No, please answer my question

You 12:06 am
Is there any option if want to close this account, i don't want to work on freelancer anymore

Katie r. 12:09 am
We regret to hear that this happened on the project. However, your funds is safely kept in your account. It is only on hold for withdrawal.
Katie r. 12:09 am
You can close your account once you have withdrawn your earnings.

You 12:10 am
If employeer not responded.?

You 12:10 am
If responded negative as because work is completed

You 12:11 am
He recived which he needed

You 12:12 am
Will file casse in our indian consumer court regarding this

Katie r. 12:12 am
We just need him to settle the issue with this account. Once it is resolved, you can withdraw the funds. Currently, he is coordinating with us to settle this.

You 12:12 am
As told you yesterday

You 12:12 am
When it will done

You 12:13 am
Can you please tell me is there any issue from my side'

Katie r. 12:15 am
We don't have a time frame for this. The payment will be withheld until your employer cooperates with us.
Katie r. 12:15 am
Moreover, the issue on your account is already resolved.

You 12:15 am
Let me tell you clear now, you guys have already created lots of issues after creating this account.

You 12:16 am
Your all rules t&c and everything have to protect employeer only not to protect freelancer

You 12:16 am
https://www.quora.com/Does-the-freelancer-website-really-work-or-is-it-a-scam

You 12:17 am
Here you can see how freelancer and employeer doing scam with freelancers

You 12:19 am
Leave this, if you'll see my last project employeer have marked incomplete after completing project you guys have not taken any action whenever contacted you you're reffering to your t&c

You 12:19 am
Still, he not paid any penny and you're sending only mail not taken any action on him

Katie r. 12:21 am
Are you referring to the project with "eblogline?"

You 12:22 am
Exactly

You 12:22 am
Even not got any penny you guys have punished my account and banned me from working for 5 day's

You 12:23 am
That is clear your rules applied only on freelancer because freelancer is taking money

You 12:23 am
Not for employeer because he is giving you money

Katie r. 12:27 am
Indeed. We contact the employer about this.
Katie r. 12:27 am
However, he is unresponsive.

You 12:28 am
Yes

You 12:28 am
The same thing

You 12:28 am
You can't do anything because you are not in loss

You 12:29 am
I'm filing case in consumer court

You 12:29 am
Untitled. Png (969.24 kb)
Katie r. 12:29 am
Can you clarify the nature of this project or what it is all about?

You 12:29 am
Current project

You 12:29 am
?

You 12:31 am
"sstp client for android" this project

Katie r. 12:31 am
I am referring to the project with eblogline.

You 12:32 am
That was to give google mmc account

You 12:32 am
Sorry, mcc

You 12:32 am
Google my client center

Katie r. 12:33 am
I am still checking it. Please wait.
You 12:33 am
Okay

Katie r. 12:39 am
Kindly provide more details on this google mmc account.
You 12:41 am
Google mcc is under adword section from we advertise on google

You 12:41 am
This is an adwords account type for advertisers or agencies who are managing multiple client accounts. The google my client center account, allows agencies to access multiple adwords accounts

You 12:42 am
Under one mcc account we can add many adword account to run ad from one place

Katie r. 12:43 am
I am coordinating with the appropriate department. Hold on, please.
You 12:45 am
Okay

Katie r. 12:50 am
Upon project awarding, our system gives you 36 hours for you to think about your decision whether you will accept or reject the task.
Katie r. 12:50 am
Within that given period, you should have discussed the project details with your employer thoroughly and the preparation of the milestone payment for the project.
Katie r. 12:50 am
Accept a project if there are milestone payments created for you equivalent to the bid amount. This way, you will be assured that your employer is serious in completing the project, and they are capable of paying you.
Katie r. 12:50 am
As a courtesy, we can give you 1 month professional membership.

You 12:51 am
This is main problem

You 12:51 am
Do you know my bid amount.?

You 12:52 am
Even after seeing these all issues want to close my account

You 12:53 am
I understand that have got in loss of $260 and have pid $200 to some one with whom working

You 12:55 am
Here is my merchant id: 8033546 of google mcc

You 12:55 am
For current project you can download uploaded file in your mobile and you can test it

Katie r. 12:55 am
I understand your sentiments as the payment on the project is important. That's the reason why we always suggest to ask for a pending milestone payment for your protection.
Katie r. 12:55 am
Sorry to hear that you have experience this on the site. However, we have no control over the users.

Katie r. 12:55 am
The project success lies between you and the employer.

Katie r. 12:55 am
What we can only do is to offer you this membership as a courtesy.

You 12:56 am
No, thank you so much for offering

You 12:56 am
You have only control on freelancer

You 12:56 am
Because he is getting money not paying you

Katie r. 12:57 am
We can't force the employer to pay a freelancer as well as force a freelancer to complete a project.

Katie r. 12:57 am
The only support we can provide is to remind him of his obligations.

You 12:58 am
Even completing project you guys are creating problems

You 12:58 am
Every time you're coming with new issues

You 12:59 am
You can test that application, don't trust on word trust which is infront of you

You 1:01 am
How much loss have to ware for if he will not respond you or responded you negative you'll close in his favor then after will contact you and explain everything then again you'll suggest me any plan as curtersy

You 1:01 am
That means working here to get curtesy only

You 1:02 am
As you're mediater you'll have to take responsiblity of both my time is not free, i have not taken education for free

Katie r. 1:03 am
Even we test the application, your direct employer is still eblogline. We are just the platform where employers and freelancers meet.

Katie r. 1:03 am
What we can only do when there is an issue on the project is to remind them of their obligations.

Katie r. 1:03 am
On our end, since your experience an inconvenience, we have offered the 1 month membership.

Katie r. 1:03 am
We don't usually do this but as a courtesy, we are offering it.

You 1:04 am
Can you please tell me one thing curtesy can ware my lossess

You 1:04 am
I have paid from my pocket

Katie r. 1:05 am
We understand that this can't pay you. We are just offering this as an extension of our support and courtesy.
Katie r. 1:05 am
We can still send a follow-up email to your employer if you want.

You 1:06 am
Why he will reply you after getting his work completed without paying

You 1:06 am
Please come on my place then you'll understand it

Katie r. 1:08 am
Dheeraj, i am doing my best to help you. However, we really can't force the employer to pay you.

Katie r. 1:08 am
What we can only do is to remind him of his obligations.

Katie r. 1:08 am
We can give you a final offer of 2 months professional membership for free.

Katie r. 1:08 am
Other than this, we offer no other recourse.
Katie r. 1:11 am
Hello. Are you still there?