Google India / Tez Customer Care
Google India Pvt. Ltd.
No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors
India - 560016
Customer Care Phone Numbers and Contacts
8th and 9th Floors, Tower C, Building No. #8, DLF Cyber City
Gurgaon, India 122002
Phone: +91 12 4451 2900
Block 1, DivyaSree Omega, Survey No. 13, Kondapur Village, Hyderabad
Phone: +91 40 6619 3000
1st Floor, 3 North Avenue, Maker Maxity, Bandra Kurla Complex
Bandra East, Mumbai, 400 015, India
Phone: +91 22 6611 7150
Customer satisfaction rating
|Mon||09:00 am - 06:00 pm|
|Tue||09:00 am - 06:00 pm|
|Wed||09:00 am - 06:00 pm|
|Thu||09:00 am - 06:00 pm|
|Fri||09:00 am - 06:00 pm|
Google India / Tez related photos (418)
Google India / Tez Customer Care related pictures (418)
Google India / Tez Complaints & Reviews
Sasatyapuja on Nov 16, 2019
I have made a transaction of 1000 through google pay/tez on 30th oct 2019. Very sad to say that the money is not credited in the recipients account. Neither it is refunded back to mine. I have raised a dispute. But no response. I have been trying to contact your costomer care but no response. Today is 17th nov 2019, but till now not even a single notification from google pay regarding my money. What should i do now?? I lost my money & its stuck because of google pay.....
|Read comments||Business & Finances|
MaManjusxn on Nov 15, 2019
I have made a transaction of rs 2000 on 04 october 2019 on google pay. Here the problem is money debited from my bank central bank of india branch name panki kanpur account no [protected] but not credited in my son account name gaurav saxena bank state bank of india branch panki kanpur.
I have raised dispute against it on dated 23 october 2019 and as per them need to wait for 7 working days and now already more than 7 working day over but still no resolution and response come from your end.
My google paytransaction id cicagkdg26bsdg
Requesting you to kindly look into this matter...
AnAnjana Bania on Nov 14, 2019
I was transferring money from my account to another account on google pay. They deduct the money but the transaction was failed. I reported it but they said it will return to my account within 3-5 business days. But it had been more than one month i didn't get any single penny. Even i tried to call the customer care they were not responding to my calls. It's pathetic. Is it a secure application or what? It's 10, 000 ₹. I don't know why they're not responding. Kindly help me out with this situation....
Mdmdwajid on Nov 14, 2019
Have made a transaction of rs 7200 on 21 october 2019 on google pay. Here the problem is money debited from my bank account no *6125 but not credited in my freind account
I have raised dispute against it on dated 29 october 2019 and as per them need to wait for 7 working days and now already more than 7 working day over but still no resolution and response come from your end.
My google paytransaction id:- cicagkdm8mvkya
Requesting you to kindly look into this matter as early as possible. Waiting for your reply....
AnAnish Thoppil on Nov 13, 2019
I tried transfer 1000 rupees to my fathers account on 22nd october 2019 through google pay.. The cash 1000 rupees debited my account but that cash is not credited to the reciever account.. I already send feedbacks to google pay many times.. I also made call to google pay customer care they take the call then they are not connecting the call to the customer care executive.. So many times i called to google pay customer care they are not rplying or connecting my call to customer care executive.. Its already 22 days are over. Sir i want my 1000 rupees cash.. Please help me.....
SaSarny on Nov 13, 2019
I have made a bill payment on 20th october 2019 from my google pay account. But it was not paid to the bsnl. The transaction ingoogle pay shows as bill payment as processing and the amount is debited from my bank account. But the due amount has been added to the next billing cycle. That is when i realized that the payment has not been done nor refunded to my account....
GnGnana Vivek on Nov 12, 2019
Money debited but not credited since 24 th October.I have raised the dispute but it was happened more than 20 days even though complaint not resolved. Transaction I'd are Google pay I'd:CICAgKDm6ovIOQ, UPI ID:[protected].
Please resolve this complaint as soon as possible and it was happened more than 20 days.Thank you for understanding .Hope you resolve the issue....
|Read comments ||Banks|
AmAmp1234 on Nov 12, 2019
Unanimously someone has created our business page and it is owned by someone else. How can you just let someone to open business page of someone else which they don't own it. Why don't you create some verification process before creating the page.
It is literally impossible to contact google. We are a start-up and its impacting our business. People are leaving false comments unanimously and owner is responding we don't even know who the owner is?
Can you look into the issue and get this page removed...
|Read comments||Electronics & Appliances|
SySyed55555 on Nov 12, 2019
I made a transaction on 6 november 19 via google pay the amount got deducted instantly but the receiver nor me got a money back.
I want you to look into this matter and resolve the issue at earliest.
The transaction is still showing as pending i have raised a dispute as well but till now i have not got my money.
I tried contacting bank they informed me that it was a successful transaction from there end if money did not sent then connect to the upi vendor.
I'm really disappointed with google pay service the support staff and the response i'm waiting from past 4 days...
|Read comments ||Other|
RoRohitsingh.rs79 on Nov 12, 2019
I purchased 220 in pubg mobile through google upi but my money was deducted but i don't get my uc please help me
Give me the solution of that issue how get my money or uc back please help me
Upi payment was successful done but my uc not received from pubg mobile what wrong with me please solve this problem what to do to get my money back.
|Read comments ||Internet Services|
SaSaddamhossain on Nov 11, 2019
I am trying money transfer on Google pay on 07th November 2019, time-11:25AM money has been deducted from my account but money not credit another account. I have complaint to Google pay many times and they said me to wait for 3 working days, now they are not responding to my complaints and they haven't take any action on my complaint. Please help me refund my money back...
|Read comments||Online Shopping|
ArArkaprabha Das on Nov 9, 2019
I tried to recharge an airtel prepaid mobile number on 1st november and selected a plan which costed 245rs. The money had been deducted immediately from my account. The payment reached the intermediary but the recharge had failed. It's been 8days and still i have not received any refund or response from them. It's written that any money deducted will be refunded within 3-5 business days but that has not been the case. I launched a complaint 2-3days ago but they have not updated the status and have not replied either. Instead of giving me a rangoli, they have deducted 245rs. Please look into the...
|Read comments ||Banks|
PrProash on Nov 9, 2019
I had deposited 5k in a kins account on 8th nov, which had not yet been credited in the beneficiary account. I tried to transact give times and the transaction failed. Now for one of the attempts it shows processing the transaction by partner bank. The amount has been debited from my account, still not received on the other end. Sending the screenshot. Kindly resolve....
|Read comments ||Other|
KuKumar01 on Nov 9, 2019
My transaction was successful but money did not transferred to receiver but debited in my account.
I tried to contact support team via call it takes more than 10 minutes reach them.
When i asked for email support "email id", they don't have it seems.
I was shocked, "google" such a huge firm can't arrange a email support.
Please escalate this to whomsoever and arrange the email support operations for customers involved in money....
|Read comments||Mobile Service Providers|
YoYogendraGPay on Nov 7, 2019
I had made a transaction of rs. 850.38 on 8 september 2019, the amount has been debited by my bank account but not added in my hpcl phone application, i registered complaint regarding same, i already called the google pay customer care support to resolve my issue or refund my money, they always inform me that complaint has already been forwarded to specialist team wait for some more days, its already 60 days passed, nothing positive from their side, i frustrated this third time transaction issue from google pay....
|Read comments ||Utility Services|
PrPradeepgs on Nov 7, 2019
I have done a transaction through g pay on 27.10.19 for the amount rs.14900.
This transaction got failed, still the amount is not yet refunded. As per their terms, the amount should be refunded 3 to 5 days.
There is no responds, even if i tried g pay customer care.
Please do the needful to re[pay my amount....
|Read comments ||Banks|
PaPankajsoni_2191 on Nov 7, 2019
On 6 november 2019, i have booked a ticket from bikaner to jaipur and paid the requisite amount and a confirmation email came to verify that my ticket is booked, but there was not the seat no. And later on ticket is cancelled and the amount has not yet came. Without my notice the ticket get cancelled and i left a important bus.
This is a serious issue and i want to complain. And want my right.. I have all proofs....
|Read comments||Public Transportation|
BeBenny Strikes on Nov 6, 2019
My number [protected], Benjamin here I went to a hotel and had lunch and as per the hotel norms they will accept payment through Gpay I had only 500 and sent the payment to the hotel Gpay upi method on 30/10/2019 the payment debited from my account and did not credited to the hotel gpay account. It showing as processing and will be credited to the receivers a account in 3 to 5 business days.. The hotel guy did not allow me until I pay the cash...it is more than 7 days now.. Still it is showing as processing... No response whatsoever... Please help me... I have added the image receipt with this complaint......
Prpravina morajkar on Nov 5, 2019
I payed 2650 rs through google pe and it failed now i raised issue after 5 days and money is still not credited in my bank after raising issue i am getting this msg “hi! Your query with reference id [protected] pertaining to transaction id null has been raised successfully.” when will i get my money back and how many more days i have to wait to get my money back...
Mamary christina on Nov 4, 2019
I am transferred amount to my brother account on 24.10.2019 ( UPI transaction ID:[protected], In my account amount will be debited but he dint received. I get the message i will get the refund amount with in 3 to 5 working days . Till now i dint receive the refund amount. Here with i am attached the screenshot of the transaction, Kindly do the needful...
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