Google India / Tez Customer Care
Google India Pvt. Ltd.
Customer satisfaction rating: 6%
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1178
COMPLAINTS

Google India / Tez Customer Care

Google India Pvt. Ltd.

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Address
No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors
Bangalore
Bangalore District
Karnataka
India - 560016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
379
down
99

Phone:
Phone:
up
226
down
74

Additional info

Gurgaon Office
8th and 9th Floors, Tower C, Building No. #8, DLF Cyber City
Gurgaon, India 122002
Phone: +91 12 4451 2900

Hyderabad Office
Block 1, DivyaSree Omega, Survey No. 13, Kondapur Village, Hyderabad
Phone: +91 40 6619 3000

Mumbai Office
1st Floor, 3 North Avenue, Maker Maxity, Bandra Kurla Complex
Bandra East, Mumbai, 400 015, India
Phone: +91 22 6611 7150


Customer satisfaction rating
6%
Complaints
1178
Pending
0
Resolved
69
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Google India / Tez related photos (418)

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Google India / Tez Complaints & Reviews

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Google India / Tez — lost my money & its stuck because of google pay..

 satyapuja on Nov 16, 2019
I have made a transaction of 1000 through google pay/tez on 30th oct 2019. Very sad to say that the money is not credited in the recipients account. Neither it is refunded back to mine. I have raised a dispute. But no response. I have been trying to contact your costomer care but no response. Today is 17th nov 2019, but till now not even a single notification from google pay regarding my money. What should i do now?? I lost my money & its stuck because of google pay.....
Complaint comments  Read comments Complaint category Business & Finances

Google Pay — payment failed

 Manjusxn on Nov 15, 2019
I have made a transaction of rs 2000 on 04 october 2019 on google pay. Here the problem is money debited from my bank central bank of india branch name panki kanpur account no [protected] but not credited in my son account name gaurav saxena bank state bank of india branch panki kanpur.
I have raised dispute against it on dated 23 october 2019 and as per them need to wait for 7 working days and now already more than 7 working day over but still no resolution and response come from your end.
My google paytransaction id cicagkdg26bsdg
Requesting you to kindly look into this matter...
Complaint comments  Read comments Complaint category Banks

Google India / Tez — didn't get my refund of failed transaction.

 Anjana Bania on Nov 14, 2019
I was transferring money from my account to another account on google pay. They deduct the money but the transaction was failed. I reported it but they said it will return to my account within 3-5 business days. But it had been more than one month i didn't get any single penny. Even i tried to call the customer care they were not responding to my calls. It's pathetic. Is it a secure application or what? It's 10, 000 ₹. I don't know why they're not responding. Kindly help me out with this situation....
Complaint comments  Read comments Complaint category Banks

Google India / Tez — money debited but not transfer

 mdwajid on Nov 14, 2019
Have made a transaction of rs 7200 on 21 october 2019 on google pay. Here the problem is money debited from my bank account no *6125 but not credited in my freind account
I have raised dispute against it on dated 29 october 2019 and as per them need to wait for 7 working days and now already more than 7 working day over but still no resolution and response come from your end.
My google paytransaction id:- cicagkdm8mvkya
Requesting you to kindly look into this matter as early as possible. Waiting for your reply....
Complaint comments  Read comments Complaint category Banks

Google India / Tez — lost my cash

 Anish Thoppil on Nov 13, 2019
Sir,
I tried transfer 1000 rupees to my fathers account on 22nd october 2019 through google pay.. The cash 1000 rupees debited my account but that cash is not credited to the reciever account.. I already send feedbacks to google pay many times.. I also made call to google pay customer care they take the call then they are not connecting the call to the customer care executive.. So many times i called to google pay customer care they are not rplying or connecting my call to customer care executive.. Its already 22 days are over. Sir i want my 1000 rupees cash.. Please help me.....
Complaint comments  Read comments Complaint category Banks

Google India / Tez — amount deducted but not paid to bsnl bill payment

 Sarny on Nov 13, 2019
I have made a bill payment on 20th october 2019 from my google pay account. But it was not paid to the bsnl. The transaction ingoogle pay shows as bill payment as processing and the amount is debited from my bank account. But the due amount has been added to the next billing cycle. That is when i realized that the payment has not been done nor refunded to my account....
Complaint comments  Read comments Complaint category Banks

Google India / Tez — money debited but not credited more than 20 days.

 Gnana Vivek on Nov 12, 2019
Money debited but not credited since 24 th October.I have raised the dispute but it was happened more than 20 days even though complaint not resolved. Transaction I'd are Google pay I'd:CICAgKDm6ovIOQ, UPI ID:[protected].
Please resolve this complaint as soon as possible and it was happened more than 20 days.Thank you for understanding .Hope you resolve the issue....
Complaint comments  Read comments [1]Complaint category Banks

Google India / Tez — unanimously someone created our business page

 Amp1234 on Nov 12, 2019
Unanimously someone has created our business page and it is owned by someone else. How can you just let someone to open business page of someone else which they don't own it. Why don't you create some verification process before creating the page.

It is literally impossible to contact google. We are a start-up and its impacting our business. People are leaving false comments unanimously and owner is responding we don't even know who the owner is?

Can you look into the issue and get this page removed...

https://www.google.com/search?q=zetamp&rlz=1C1CHBD_enIN816IN816&oq=zetamp&aqs=ch...
Complaint comments  Read comments Complaint category Electronics & Appliances

Google India / Tez — money got deducted from google pay but not received

 Syed55555 on Nov 12, 2019
I made a transaction on 6 november 19 via google pay the amount got deducted instantly but the receiver nor me got a money back.
I want you to look into this matter and resolve the issue at earliest.
The transaction is still showing as pending i have raised a dispute as well but till now i have not got my money.
I tried contacting bank they informed me that it was a successful transaction from there end if money did not sent then connect to the upi vendor.
I'm really disappointed with google pay service the support staff and the response i'm waiting from past 4 days...
Complaint comments  Read comments [1]Complaint category Other

Google India / Tez — my order is not received yet [Resolved]

 Rohitsingh.rs79 on Nov 12, 2019
I purchased 220 in pubg mobile through google upi but my money was deducted but i don't get my uc please help me
Give me the solution of that issue how get my money or uc back please help me
Upi payment was successful done but my uc not received from pubg mobile what wrong with me please solve this problem what to do to get my money back.
Thanks
Rohit singh...
Complaint comments  Read comments [1]Complaint category Internet Services

Google India / Tez — google pay upi transaction failed

 Saddamhossain on Nov 11, 2019
I am trying money transfer on Google pay on 07th November 2019, time-11:25AM money has been deducted from my account but money not credit another account. I have complaint to Google pay many times and they said me to wait for 3 working days, now they are not responding to my complaints and they haven't take any action on my complaint. Please help me refund my money back...
Complaint comments  Read comments Complaint category Online Shopping

Google India / Tez — money has not been refunded [Resolved]

 Arkaprabha Das on Nov 9, 2019
I tried to recharge an airtel prepaid mobile number on 1st november and selected a plan which costed 245rs. The money had been deducted immediately from my account. The payment reached the intermediary but the recharge had failed. It's been 8days and still i have not received any refund or response from them. It's written that any money deducted will be refunded within 3-5 business days but that has not been the case. I launched a complaint 2-3days ago but they have not updated the status and have not replied either. Instead of giving me a rangoli, they have deducted 245rs. Please look into the...
Complaint comments  Read comments [1]Complaint category Banks

Google India / Tez — amount debited from account but not credited to the other

 Proash on Nov 9, 2019
I had deposited 5k in a kins account on 8th nov, which had not yet been credited in the beneficiary account. I tried to transact give times and the transaction failed. Now for one of the attempts it shows processing the transaction by partner bank. The amount has been debited from my account, still not received on the other end. Sending the screenshot. Kindly resolve....
Complaint comments  Read comments [2]Complaint category Other

Google India / Tez — email support request

 Kumar01 on Nov 9, 2019
My transaction was successful but money did not transferred to receiver but debited in my account.

I tried to contact support team via call it takes more than 10 minutes reach them.

When i asked for email support "email id", they don't have it seems.

I was shocked, "google" such a huge firm can't arrange a email support.

Please escalate this to whomsoever and arrange the email support operations for customers involved in money....
Complaint comments  Read comments Complaint category Mobile Service Providers

Google India / Tez — amount debited but receiver hpcl not get credited

 YogendraGPay on Nov 7, 2019
I had made a transaction of rs. 850.38 on 8 september 2019, the amount has been debited by my bank account but not added in my hpcl phone application, i registered complaint regarding same, i already called the google pay customer care support to resolve my issue or refund my money, they always inform me that complaint has already been forwarded to specialist team wait for some more days, its already 60 days passed, nothing positive from their side, i frustrated this third time transaction issue from google pay....
Complaint comments  Read comments [1]Complaint category Utility Services

Google India / Tez — money transaction failed is not refunded (rs.14900) [Resolved]

 Pradeepgs on Nov 7, 2019
Dear sir,

I have done a transaction through g pay on 27.10.19 for the amount rs.14900.

This transaction got failed, still the amount is not yet refunded. As per their terms, the amount should be refunded 3 to 5 days.

There is no responds, even if i tried g pay customer care.

Please do the needful to re[pay my amount....
Complaint comments  Read comments [2]Complaint category Banks

Google India / Tez — bus ticket booking related

 Pankajsoni_2191 on Nov 7, 2019
On 6 november 2019, i have booked a ticket from bikaner to jaipur and paid the requisite amount and a confirmation email came to verify that my ticket is booked, but there was not the seat no. And later on ticket is cancelled and the amount has not yet came. Without my notice the ticket get cancelled and i left a important bus.
This is a serious issue and i want to complain. And want my right.. I have all proofs....
Complaint comments  Read comments Complaint category Public Transportation

Google India / Tez — amount deducted but not credited to the receiver's account

 Benny Strikes on Nov 6, 2019
My number [protected], Benjamin here I went to a hotel and had lunch and as per the hotel norms they will accept payment through Gpay I had only 500 and sent the payment to the hotel Gpay upi method on 30/10/2019 the payment debited from my account and did not credited to the hotel gpay account. It showing as processing and will be credited to the receivers a account in 3 to 5 business days.. The hotel guy did not allow me until I pay the cash...it is more than 7 days now.. Still it is showing as processing... No response whatsoever... Please help me... I have added the image receipt with this complaint......
Complaint comments  Read comments Complaint category Banks

Google India / Tez — i paid 2650 rs to someone and he did not got the money i raised issue but i don't got my money back

 pravina morajkar on Nov 5, 2019
I payed 2650 rs through google pe and it failed now i raised issue after 5 days and money is still not credited in my bank after raising issue i am getting this msg “hi! Your query with reference id [protected] pertaining to transaction id null has been raised successfully.” when will i get my money back and how many more days i have to wait to get my money back...
Complaint comments  Read comments Complaint category Banks

Google India / Tez — I am complaining about amount does not refund to my account

 mary christina on Nov 4, 2019
I am transferred amount to my brother account on 24.10.2019 ( UPI transaction ID:[protected], In my account amount will be debited but he dint received. I get the message i will get the refund amount with in 3 to 5 working days . Till now i dint receive the refund amount. Here with i am attached the screenshot of the transaction, Kindly do the needful...
Complaint comments  Read comments Complaint category Banks

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