Freo Pay — I have mailed them for the account deletion and noc or NDC certificate but there is no response from them

Website: Freopay

Hello
I have mailed them 2 days before for my account deletion of freo pay and the noc and NDC certificate but there is no reply from them even it shows on my cibil and it creates an negative response please take an action against this behaviour please make an contact from the freopay team as soon as possible