Fusion And Fashion — Online order placed payment done but no products received till date

I found the advertisement on Facebook and placed order and paid rs.448 also on 11 dec 2020, but still no product received. Pls help me recover my money. They confirmed on mail that the money is received, I am attaching the pic of the mail. Their mail id is
[protected]@gmail.com
My name smita Bhanushali