[Resolved] Gaana.com — auto renewal from credit card

vishal2225

from Bengaluru, Karnataka

Address:

411057

Hi team

Please stop auto renewal for my gaana account. And revert the transaction.

Gaana account : [protected]

And please going forward stop auto renewal.

Let me know if you need more details
And please provide an option to stop auto payment in gaana app. If this option is there then user can stop auto payment. And please provide any helpline number to contact.

Thanks

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Jun 10, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

After, your approval itself the plan has been auto-renewed and amount has been deducted.

However, the auto-renewal has been stopped, the current subscription is valid till 30th Oct, 2019.

We are afriad to inform you that the refund cannot be done, for any further queries please write to us at [protected]@gaana.com

Regards,
Gaana Support Team