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Gaana.com Complaints & Reviews

gaana.com

1.8

Updated: May 23, 2026

Complaints 739

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254

Unresolved

485

So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Gaana.com reviews & complaints(739)

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I had taken 1week-long plan through Gana.com.Then one-year subscription was automatically activated.Rs 599 was deducted from my account.They haven't called me or sent me an email. They message came after they took money from my account this is cheating so please refund my money
My number:[protected]...

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Date of the incident:
2 March 2026

Client number : [protected]
Not applicable – I do not have a Gaana account.

On 2 March 2026, an amount of ₹599 was debited from my bank account with the merchant name listed as Gaana. I do not have a Gaana account and have never subscribed to any Gaana services. This transaction was made without my knowledge or authorization.

I request an immediate...

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Address: 19/88 Natharsha street Begambur dindigul

Dear Gaana Support Team,

The yearly subscription amount of ₹599 was debited through PhonePe UPI AutoPay on[protected] without my intention to renew the subscription. I had overlooked the AutoPay mandate earlier, and immediately after noticing the deduction, I cancelled the AutoPay mandate to prevent any future charges.

I have been a genuine user and did not intend to continue the paid subscription. Hence,...

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Address: SURESH KUMAR SAMANTARAY

Website: gaana.com

Rs 706.82 debited by automatic payment system through Paytm.
The subscription was anonymous, and I am not in a position to contribute for this
Amount debited on 28 th november2025 at 8.03 hours
So kindly cancel my subscription and credit to my SBI account no. [protected] at the earliest

Order from Gaana
Order placed
Order number
1qtrgs_t6f0f4

suresh kumar samantaray...

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By mistakely i have activated auto-pay on ganna app with out knowing the intend meaning of auto-pay and today I loss 706.82 rupees from my account number iwant to refund my money back
My registered email ID is [protected]@gmail.com
Register mobile number is [protected]
Payment method googlepay...

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I recently took Gaana plus subscription, in which money has been deducted from my account. I would like to cancel My subscription and get a refund
register mobile number = [protected]
Amount = 706.8
UPI reference ID =[protected]
Transaction ID =OM2510260000447746199150
Date =27/10/2025...

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Address: Electronic City Bengaluru

Gaana trial version Rs.1/- request accepted.
Payment done for trial version.
But recovered Rs 706.82 for annual subscription which is not requested.
This is purely cheating.
So please refund the payment as early as possible....

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I have been using Gaana app as a paid member for over 4 years and overall I am happy with their content.

But this month (Sept, 2025) at the time of my monthly subscription renewal, the app charged me 3.99 USD consecutively for 5 days. I guess it was a bug in their system, and I was unable to even suspend auto-renewal of the subscription from the App until the 5th day. Finally I cancelled my subscription. I also wrote their...

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Address: Uparbasta, jatni, odisha

Sir,
An amount of Rs. 599.00 automatically debited from my account and what and which purpose please clarify and mentioned the reason.
The same amount tobe reversed as early as possible to my account immediately.

thanks
Subash kumar Dash
[protected]...

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Address: Deesa,Gujrat,India

Hello sir
sir Gaana app does not cancel to my subscription and not refund to my payment
this is my transaction :[protected]...

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Money Debited from my Account but not Give me Subscription at this platform
Money Debited on 05March 2025 through phonepe
Transaction UTR No is[protected]
My Phone number is [protected]...

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Today an amount of Rs.499 was debited from my SB account. I am uisng Ganna App and not installed in my phose and not requested any subscripton of Ganna......

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My recommend me to use gaana for listening to music. I pay 299/inr charges for their subscription but it's not working. Please let me know why this is happening....

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Plzz refund my money plzz sent my balance my aacount debit 4:[protected] plzz refund my money...

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Dear team

I had applied for a free 1 mth trial period of gaana subscription but I want to cancel it. Online subscription cancellation is failing and the the renewal date is on 29 October.

I don t wish to continue please cancel my subscription
User Id [protected]@gmail.com...

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Hi,
My registered id is [protected]@gmail.com and i have paid ₹299 for a year subscription for gaana plus.
But it is still showing as a free user.

Order ID: GAANAPP_11580420

The payment was done through Phonepe
Transaction Id : OM2305061558275444762335

Please look into this matter and resolve it asap....

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Address: Basti

Sir I have pay no any money but Gaana app deduct 299/- rs from my account without giving any information. I canceled the auto renewal process from my end. Requesting you to refund my money immediately else will complain against you in customer foram. My phone number [protected]....

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Address: VILL-NAKDOI

Please find my complane...

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I tried canceling Gaana 1 year subscription a few days in service but they didn't let me. So I waited for 1 year, and now they are auto-subscribing for 2nd year and charging my credit on File.

I tried following their steps multiple times in-app in Profile and on the web, to turn off auto-renewal and cancel, but flow doesn't work and it says it fails. No support email was provided as well, only chat with the bot which also...

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As per Gaana policy, They must intimate me before auto deduction from my account however, I had not received any email or message regarding the same.

So, Requested to CONSUMER COMPLAINS TEAM, Kindly help to refund the 499 Rs which is deducted from my account automatically.

Any other details needed, Kindly let me know.

Name - Vijay Kumar Soni
Contact no- [protected]
Transaction Ref....

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