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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
254
Unresolved
479
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints(733)

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R
Roderiquiz
Nov 15, 2025
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Request to refund my subscription amount

By mistakely i have activated auto-pay on ganna app with out knowing the intend meaning of auto-pay and today I loss 706.82 rupees from my account number iwant to refund my money back
My registered email ID is [protected]@gmail.com
Register mobile number is [protected]
Payment method googlepay...
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D
ddhir
Sep 14, 2025
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multiple charges at the time of subscription renewal

I have been using Gaana app as a paid member for over 4 years and overall I am happy with their content.

But this month (Sept, 2025) at the time of my monthly subscription renewal, the app charged me 3.99 USD consecutively for 5 days. I guess it was a bug in their system, and I was unable to even suspend auto-renewal of the subscription from the App until the 5th day. Finally I cancelled my subscription. I also wrote their...
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Habun
Jul 8, 2025
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Amount deducted from my account through upi 599.00

Address: Uparbasta, jatni, odisha

Sir,
An amount of Rs. 599.00 automatically debited from my account and what and which purpose please clarify and mentioned the reason.
The same amount tobe reversed as early as possible to my account immediately.

thanks
Subash kumar Dash
[protected]...
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[email protected]
from Deesa, Gujarat
Jul 3, 2025
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Subscription cancel and refund

Address: Deesa,Gujrat,India

Hello sir
sir Gaana app does not cancel to my subscription and not refund to my payment
this is my transaction :[protected]...
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B
Bhole Alok
from Delhi, Delhi
May 24, 2025
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Money debited from my account but not give me subscription at this platform

Money Debited from my Account but not Give me Subscription at this platform
Money Debited on 05March 2025 through phonepe
Transaction UTR No is[protected]
My Phone number is [protected]...
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Y
yogahk58
from Bengaluru, Karnataka
Feb 25, 2025
Feb 25, 2025
This thread was updated on Feb 25, 2025
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Address: Bengaluru

Mobile no [protected] was used to do auto debit of ₹599/- without my permission.
Gaana.com customer support has been notified about the posted complaint.
Feb 25, 2025
Updated by yogahk58 My Mobile no [protected] was used to get auto debit amount 599/- from my UPI account without my permission. No Mail or SMS shared before doing this transaction. Kindly support to get refund. Email id for reference [protected]@gmail.com
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LOL, imagine being surprised by an auto-debit subscription. Did you think Gaana was running on fairy dust? 🤦‍♂️ Maybe check your subscription settings before pointing fingers at the app that literally told you about the charges. Next time, maybe read the terms instead of blaming the system. 🙄
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    A
    Anirag07
    from Nagaon, Assam
    Jan 15, 2025
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    Please refund my money which cut from my account.Gaana.com auto service is too worst service, it's cut my money automatically i cancel this auto pay but they did not cancel it that way they cut my money.
    So please give me my money as soon as possible Rs 599.
    Gaana.com customer support has been notified about the posted complaint.
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      S
      Sachchidan
      Oct 4, 2024
      Oct 4, 2024
      This thread was updated on Oct 4, 2024
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      Address: Deepak Hospital Road

      Dear I have not gana account at my mobile and tv but from my account wrongly deducted 599 at 2nd october so please reimburse my wrongly deducted amount from my HDFC BANK
      MY UPI MOBILE NUMBER [protected]
      PLEASE REIMBURSE AT GPAY
      +1 photos
      Gaana.com customer support has been notified about the posted complaint.
      Oct 04, 2024
      Updated by Sachchidan       Please reimburse by wrongly deducted amount
      Oct 04, 2024
      Updated by Sachchidan       Yet reimburse amount not received
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        Tania79976533
        Aug 11, 2024
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        Debited from my SB account

        Today an amount of Rs.499 was debited from my SB account. I am uisng Ganna App and not installed in my phose and not requested any subscripton of Ganna......
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        M
        Mishra.nandan4
        from Chennai, Tamil Nadu
        Jul 11, 2024
        Jul 13, 2024
        This thread was updated on Jul 13, 2024
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        I am Nandan kumar Mishra, Gaana has deducted rs 399 from my SBI. This really ridiculous and fraudulent act by gaana.com. please refund my money asap. I have been using its trial version and at that time told me by gaana that subscription amount would be charged after my permission only. But now 6th Jul '24 i have received massage for deduction of 399 rs. Attached the message which i got
        This is looting act. Please refund my money, i want my money back.
        Gaana.com customer support has been notified about the posted complaint.
        Jul 13, 2024
        Updated by Mishra.nandan4         Dear taam kindly share the update on the above complaint
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          S
          Sachin1776
          Apr 25, 2024
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          Not working

          My recommend me to use gaana for listening to music. I pay 299/inr charges for their subscription but it's not working. Please let me know why this is happening....
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          Jagritikharbanda
          Apr 25, 2024
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          I need immediate assistance and resolution and also refund. I have shared my bank statement to [protected]@gaana.com from my email id [protected]@gmail.com (registered number : [protected])

          I cancelled my subscription long back gaana is still deducting 299 again and again since yesterday it has deducted 4 times the money .. i dont want to subscribe gaana at all not even once and now it has deducted 4 times .. i am not getting any response from this stupid app support… i need my money back (all 4 times) i do not want to use this app at all … what the hell .. i am not getting option to do anything since i cancelled the subscription and auto renewal long back .. i even raised a request to delete my account and nothing happenen on that also.. I NEED MY ENTIRE REFUND
          Gaana.com customer support has been notified about the posted complaint.
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            M
            m@gnum
            Mar 23, 2024
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            Deletion of Gaana account

            I no longer want to use Gaana app, so kindly delete my account under the following details
            Phone number: +91xxxxxx3196
            E-mail ID: xxxxxx.[protected]@outlook.com...
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            N
            Nitish.22.Divine
            Mar 20, 2024
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            My account got debited automatically for Rs299/-. I have not shared any card details or made an e-mandate. No OTP came and directly I was charged. Tell me the reason behind this.
            Gaana.com customer support has been notified about the posted complaint.
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              M
              milind47
              from Thane, Maharashtra
              Feb 23, 2024
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              Address: Plot No. 391, Udyog Vihar, Phase–III, Gurgaon, Haryana, India - 122016

              Since my SBI Global Rupay card is not suitable for auto renewal, in case of non working of my account, I paid another 299.00. The effect of the same is not reflecting in Valid Till.
              Gaana.com customer support has been notified about the posted complaint.
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                M
                milind47
                from Thane, Maharashtra
                Feb 21, 2024
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                Address: Plot No. 391, Udyog Vihar, Phase–III, Gurgaon, Haryana, India - 122016

                I have selected Hindi Movie Dharmatma & press Play All, then "Meri Galiyon Se Logon Ki Yari" is not playing.
                Gaana.com customer support has been notified about the posted complaint.
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                  M
                  milind47
                  from Thane, Maharashtra
                  Feb 19, 2024
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                  I have paid twice 299.00 up to 28 Jan 2026 but service is not working.
                  Gaana.com customer support has been notified about the posted complaint.
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                    B
                    bhawana21
                    from delhi, Delhi
                    Feb 9, 2024
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                    There was a glitch in gaana.com and I had to pay twice for same subscription. These ### are not replying to my emails and sending automated email.
                    Gaana.com customer support has been notified about the posted complaint.
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                      M
                      m@gnum
                      Dec 30, 2023
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                      I have two accounts in Gaana and I'm trying to get rid of one account permanently. I've sent many mails requesting the deletion of that account, and even tried to follow the steps in the help section of the app, but no help.
                      Below are the details of the account for your reference:

                      Registered E-mail ID: [protected]@gmail.com
                      Phone Number: [protected]

                      Kindly do the needful and respond ASAP
                      Gaana.com customer support has been notified about the posted complaint.
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                        R
                        rajeshk949
                        Dec 20, 2023
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                        Hello,

                        On December 17, 2023, I paid $18.73 (USD) for the Gaana+ subscription (Gaana+ Global Festive offer). However, after completing the payment on my iOS device, the subscription did not activate on my account, and it still shows as a Free user. I have attempted to contact customer service and created multiple tickets, but unfortunately, I have not received any response.

                        Order ID: MND9LNTZB4
                        Gaana.com customer support has been notified about the posted complaint.
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