[Resolved] Gaana.com — auto renewal of one year without information

NIKITA JUMRANI

Address:

Noida Sector 19 house number 629 C Block near post office, Gautam Buddh Nagar, Uttar Pradesh, 201301

I was using gaana + from last 3 months but without my information these people have auto renewed the plan of rs. 399 for a whole year. Without any information you cannot debit my account... I want my full refund asap. This is seriously not done with the customer who are using your services even your chat support didn't work nobody is replying on that for months we are not getting any respotfrom the office email id.

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Feb 11, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

We have already received your query on the chat portal and the team has been responding to you regularly.

Today, we have also processed the refund and the subscription has also been canceled. The amount will reflect back in your account within 5-6 working days.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Comments

NIKITA JUMRANI

Also do unsubscribe my auto renewal as the chat support is of no use and there is no way to stop this manually in gaana app FAQ section is of no use.

Om8009

I have subscribe gaana.com via coupon and which is valid still march 2020 but gaana.com have deducted 399Rs today. I have searched for customer care for gaana.com but didn't not found, so had message them via there help portal but still no reply
Providing coupon screenshot for verification.