[Resolved] Gaana.com — cancel the subscription

Megha Pakhiddey

from Bengaluru, Karnataka

Address:

560024

I had done a one time rs.99 subscription on gaana.com on the website on july 1st. The subscription was for my friend using her phone number but my credit card was used. My friend would like to end the subscription now. But there is no option to cancel the subscription and no customer service email. There is no response from the phone number provided. I do not want the money to be automatically deducted from my account every month. Please help cancel the subscription. Thank you.

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Aug 16, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Greetings from Gaana

We apologize for the delay in response and will certainly help you with the details.

We do understand your concern regarding cancelling the auto-renewal.

Kindly send us an email at [protected]@gaana.com with the your registered details and details so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Comments

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from Kolkata, West Bengal

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