[Resolved] Gaana.com — Company has auto renewed my free subscription with out any prior notice. I dont need the subscription and refund my money back.
B
Bishnu Patro
Company has auto renewed my free subscription with out any prior notice. I dont need the subscription and refund my money back. Immediately when I got the payment sms, I asked the customer care over live chat option in the app, but they dont agree to refund my money back also they dont provide me the escalation matrix.
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Aug 12, 2021
Complaint marked as Resolved
Gaana.com customer support has been notified about the posted complaint.
Verified Support
May 27, 2020
Gaana.com Customer Care's response Dear User,
Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.
We request you to send us an email at [protected]@gaana.com with your registered details. Also, Please give us your issue number which you raised with gaana.
Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.
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