[Resolved] Gaana.com — complaint forum concern

aditya11000

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110085

I had been a member of the gaana plus subscription for the past 1 year. I had a great experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my gaana plus subscription.

I look forward to a prompt resolution from your side.

Ps

I have attached the payment details for you perusal.

My registered email id is s. [protected]@ymail.com
My registered phone number is [protected]

+1 photos

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Oct 27, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please be informed that the auto renewal is stated while making the purchase.

However, taking your concern in consideration we have successfully processed the refund for you and the subscription has also been canceled.

The amount will reflect back within 3-4 working days.

For any further help you can always write back to us at [protected]@gaana.com

Regards,
Gaana Support Team