[Resolved] Gaana.com — complaint regarding gaana plus account.

[Resolved] Gaana.com — complaint regarding gaana plus account.

G Gaurav V. Sangwan from Mumbai, Maharashtra

Hii, my name is Gaurav Sangwan, I used my 50 Flipkart plus coins to get Gaana Plus subscription for 3 months on 30th July, 2019 But when I am pasting the code in gaana coupons it is showing that user ID is invalid. In my Flipkart coin balance it is showing that 50 coins has been deducted and you have claimed your offer for Gaana subscription for 3 months.Please solve my problem as soon as possible... +4 photos Was this information helpful? No (0) Yes (1)
Sep 8, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Aug 08, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We would request you to kindly logout and then login and then try to redeem the voucher, it will work. For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further. Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Please let us know if you need any further help.
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Comments

sid@321

from Bengaluru, Karnataka

I already have premium subscription of Gaana.com and its not over yet and gaana.com have deducted the amount from my credit card for renewal purpose. This is clear case of customer abuse, pathetic service by them.

rashi maru

from Vasai-Virar, Maharashtra

I've already paid money for one year in may 2019. But now the app is not showing option for download, instead it is showing for repayment of the money. Why so?