[Resolved] Gaana.com — credit card details picked up from somewhere

[Resolved] Gaana.com — credit card details picked up from somewhere

M MrPS from Vadodara, Gujarat

I was in trial period of gaana+ till 14dec19, wanted to cancel trial period so sent them email - no response. There is no direct option was working and unable to find my payment details in gaana app. Suddenly on 14th dec they charged 99rs for renewal not sure where they are maintaining my credit card details. Looks like cheating to customers. Registered email id: [protected]@gmail.com Was this information helpful? No (0) Yes (1)
Feb 11, 2020 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Jan 09, 2020 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the deduction. Gaana always mention the renewal details while choosing the plan. It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further. Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Else, if the issue is resolved by the chat/email team then please mark this as closed. Please let us know if you need any further help. Regards, Gaana Support Team
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