[Resolved] Gaana.com — every month gaana.com is taking 99 ruppees from my debit card. why?

gaurav1912

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302020

Hello myself gaurav

I ma here to explain my problem that i am facing regarding worst experience about the app called gaana
This app is charging me 99 rupees every month from my debit card
I remove my card details from play store and its still charging me that 99 rupees
First i would like to know you gaana.com guys that i never had subscribe this service of gaana which is chargeable of rupees 99
Further if its charging me than why i can't use that service which is called premium service for gaana.
I read about your this fraud at internet as many customers like me are facing this problems
I gently request you to please remove this charge me from my debit card and also please refund my money back asap

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 11, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team