[Resolved] Gaana.com — gaana+ auto renewed

[Resolved] Gaana.com — gaana+ auto renewed

A aniketc1994

I did not signup for auto-renewal on my account with email id - [protected]@gmail.com. Kindly cancel the subscription and refund me the full amount. I had only activated the trail and after that it did not give me an option to cancel auto-renewal. Also the auto-renewal status was no, still the amount was deducted. This is pretty mislead. Kindly refund me the whole amount. Was this information helpful? No (0) Yes (0)
Feb 10, 2020 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Jan 09, 2020 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the deduction. Gaana always mention the renewal details while choosing the plan. We have noticed that the CS team has already resolved it for you, the refund has been processed and the plan has been canceled. As the issue is resolved by the chat/email team then please mark this as closed. Please let us know if you need any further help. Regards, Gaana Support Team
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