[Resolved] Gaana.com — gaana.com stop auto renewal monthly subscription of gaana+

VinodVBR

Address:

babu reddy building ambalipura bellandure, 560103

Last 5 month ago on 27th July, 2019 i have subscribed gaana+ . I have paid the amount through credit card. Now, this month on 23.12.2019 Rs.99 amount has been deducted from credit card. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent.

Also i removed my credit card details last month but still it is auto debited see attached image. It is very serious issue, also there is no option for stop auto renewal subscription .

+1 photos

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Feb 18, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team