[Resolved] Gaana.com — gaana subscription auto renewed without my permission

Yogeesh Shetty

from Bengaluru, Karnataka

Address:	139 Century quadra 3rd Floor, Between 15th and 14th Cross 8th Main Malleswaram, 560003
Website:	gaana.com

Hi,

I have taken one-month gaana subscription package, after that, they are renewing the plan without asking me, even i could not able unsubscribe the plan.

I could not able to remove my card details from gaana.com.

They are not responding to calls and chat. Please take a complaint against them.

Please help me to stop the renewal of one-month package.

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Sep 28, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Aug 19, 2019

Updated by Yogeesh Shetty I have raised the complaint through Banking. I know how to fight with you guys. I will get my money back through Bank.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding auto-renewal.

Please be advised, that adding the card on the payment page is the general process to activate this offer, we mention all the details about this process when the user activates code.

In order to further review your request for refund please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team