[Resolved] Gaana.com — I'm complaining about not cancelling my subscription

7Anish7

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I got a notification on my mobile phone saying that "Get gaana plus for Re.1", I clicked on that notification and chose PayTm as my mode of payment . As soon as I did so, Rs99 was deducted from my PayTm wallet for a one month subscription. I immediately contacted gaana through their chat and requested them to cancel my present subscription and refund the whole amount and if this is not possible I asked them to convert that into a full year plan of RS.149 and I was ready to pay extra 50. To which their executive named Gaurav said that he will cancel my present subscription and refund the whole amount, I have that screenshot also.
It's been two days now and they aren't replying to my messages and didn't initiate the refund also. I am a student and don't have a income source. I haven't activated the new subscription yet so that they can cancel it . Even I am not getting satisfactory replies of my emails

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Feb 14, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern

It would be best if you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved then mark this as closed

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Comments

Rach Dh

from Mumbai, Maharashtra

I contacted the company and I want to cancel the subscription and also want refund for the amount charged. However, gaana.com is delaying the process l.