[Resolved] Gaana.com — not able to download songs in gaana

[Resolved] Gaana.com — not able to download songs in gaana

Y Yuval Aiya

I am a gaana+ user and i have paid for the subscription so i can listen to songs offline. But, whenever i download any song from the app, that particular song never gets downloaded and shows 'retry download'. I tried it again for a thousand times but still it isn't working. I even sent an email but they are not responding. Please help or refund my amount. Worst music app ever. Was this information helpful? No (1) Yes (1)
Aug 12, 2021 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support May 15, 2020 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the download. Please be advised, that if the songs are stuck in a queue, you need to delete the songs in the queue then logout and login again using the registered details. After logging in try downloading a single song and see if it works. For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further. Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Please let us know if you need any further help.
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