Gaana.com — OTP not received

I am UK customer, been using your app for years now, i recently bought new phone, and when i switched gaana app from my old phone to new phone. It prompt me to login with OTP, but even after several tries, I am not been able to recieve any OTP from Gaana. And i observed similar pattern with lots and lots of complaints regarding Gaana.

You guys have such a good app. Why do you play like that with people, I had a extensive library stored on the app. Now it is impossible to access the same account linked with my phone number.

Such a shame, hope this complain will result in some resolution.

Thanks.