[Resolved] Gaana.com — regarding money deducted but subscription not active

[Resolved] Gaana.com — regarding money deducted but subscription not active

S shubham 4894 from Hyderabad, Telangana

1. My email id "[protected]@gmail.com" is not getting activated even after 5 attempts. 2. Though i have paid ₹99/- for one month subscription of gaanaplus:- - the app keeps saying that i am a free user. - i am not able to download songs and the app starts asking for more money whereas i have already paid for one month subscription for hd downloading Kindly resolve the issue to rebuild trust... Was this information helpful? No (0) Yes (2)
Jul 1, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support May 30, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the activation of your subscription. Please be informed that the subscription has already been activated for you on 27 th May under this email address [protected]@gmail.com. Kindly logout and login using the same email id and you will be able to access the same. For any further help you can always get back to us at [protected]@gaana.com Regards, Gaana Support Team
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Tamanna Tour Travels

from Mumbai, Maharashtra

Hello dear gaana services provider i have already taken membership with copon code but now again my money is is deduct from my paytm wallet 399/Rs order id number is 16951199 so please i request you please refund my money back because i have already taken membership so please refund me.