[Resolved] Gaana.com — rs 399 has been deducted without my consent

Sirsha Mukherjee

Address:

700091

Today i received a message from icici bank that rs.399 has been deducted from my account. Neither do I have any gaana subscription nor do I want to renew gaana+ anymore. There is no subscription available at google play store also. It was without my concern. That was very fraudy behavior from gaana side.

I want my full money refunded.

How can someone deduct money in this way? Hardly do I remember that I have ever used gaana in my phone or did subscribe.

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Feb 18, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern.

It would be best if you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved then mark this as closed

Please let us know if you need any further help.

Regards,
Gaana Support Team