[Resolved] Gaana.com — student subscription plan

Madhusoodan Singh

from Aliganj, Uttar Pradesh

Address:

Aligarh, Uttar Pradesh, 202001

I have sent every document via mail through my email to gaana which is [protected]@gmail.com may i know the reason why m not eligible after providing every document. Resolve this crap or u can refund my 99₹ to my paytm no [protected] within next 24 hrs. Also gaana.com has disabled the help option from my gaana account so that i cannt contact him. N i am attaching the screenshot of that too.

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Apr 11, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Feb 14, 2019

Updated by Madhusoodan Singh As m showing as a gaana plus user in app account in my profile and the mode of payment has been also mentioned. But m unable to download songs now. I[censored] dont think that m eligible then refund my amount which i have been already paid.

Verified Support

Mar 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

This is to confirm that the GAANA PLUS subscription has already been activated in your account registered under your contact number.

Please email us at [protected]@gaana.com if you need any further help.

Regards,
Gaana Support Team