[Resolved] Gaana.com — subscription fee charged twice

tanmoy22

from Ranchi, Jharkhand

Address:

831009

I, tanmoy mitra, subscribed to gaana plus pack for 12 months for rs 499. 1st transaction didn't result in successful subscription. I then tried 2nd time on the same day 17 may 2019 from my mail id: [protected]@gmail.com. This time it was successful. I waited for the refund of extra 499 rupees amount for 10 days or so.. Kindly remedy my situation at the earliest.

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Jul 6, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern the dual amount deduction.

This is to confirm that we did receive the amount twice through pay u and once amount of Rs 499 has now been refunded back to you, it will reflect back within 6-7 working days.

For any further help you send us an email at [protected]@gaana.com.

Please let us know if you need any further help.

Regards,
Gaana Support Team