[Resolved] Gaana.com — they don't provide option to stop auto renewal in their own app

rohit4577

Address:

Dodhpur Chowk Civil Line, Aligarh, Uttar Pradesh, 202001

There is no way to delete gaana account and no way to cancel subscription, in settings it shows auto renewal as yes, but not able to change from yes to no, and they don't even provide helpline number, and to to delete my gaana account, registered email ; [protected]@gmail.com, not giving option to manage anything is like to bound customers without their will.

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Aug 8, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Gaana.com Customer Care's response Greetings from Gaana
We do understand your concern
Please update the app to the latest version, we have introduced the auto renewal option within the app.

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Comments

ArifABC

Hi Team, My gaana account was auto renewed even after my account renewal was set to NA. Please help with refund. Have attached the screenshot for reference. Mob-8122****52. This is not good. Also, I was to renew with a purchased coupon code. Now, it’s double deduction for me. Please help with refund.