Gaana.com — unauthorized credit card charges

Gaana.com — unauthorized credit card charges

Y Yogesh2030 from Mumbai, Maharashtra

Dear team, I was a subscriber of gaana.com & got a voucher of the same to use your services for 3 months. I was told that this pack it not auto renewal & you wont be charge anything after 3 months & this free subscription will be expire & deactivate automatically from your account. But i have been charge 399 rs for the same & services was running automatically. I have spoken to your support team via chat on application but they denied to refund my amount. Request you to take this up & refund my amount as i was told that i wont be charge & service will be automatically deactivated from your account. My contact number is [protected] & email address is same. Was this information helpful? No (0) Yes (0)
Gaana.com customer support has been notified about the posted complaint. Verified Support Jul 23, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern. We do understand your concern regarding the auto-renewal. Kindly check as our team has responded you with the explanation about the deduction over the email. Please revert to them in case if you need any further information. Regards, Gaana Support Team Jul 23, 2019 Updated by Yogesh2030 Team, I have sent more then 50 messages to your team in the app but nobody is responding properly. This is wrong that you guys are just playing with your customer & not refunding my money. Kindly support & refund my amount. Please respond & share your calling number so that I can call you or call me at [protected]
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