[Resolved] Gaana.com — charged money 399 without any notification

HemantPrj

Address:

Gurgaon, Haryana

Hi, gaana team charged the amount 399 rs. On 12th jan 2020. Without any advance renewal notification, there is no unsubscribe link in there app or website. Even i don't know how to turn off the renewal. I dont know how to remove my card for future auto renewal. Gaana them just saying enjoy your current subscription. I send several emails to turn off the renewal for next year but they replying just "enjoy your current subscription". What is this thy are stealing money. I just want to remove my credit card and dont want to deduct my money next year.

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Mar 26, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

Please be informed that our team always share all the relevant details about the deduction before advising to enjoy their current subscription.

Kindly share the ticket ID with us or else write to us at [protected]@gaana.com so that our team can review the details and gaana never deducts the amount as we pre inform the users while enrolling for the subscription

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team