Gameloft — Asphalt 8: Airborne Windows 10

The game is not connecting to the internet even though the PC is connected to the internet. Therefore it always stays offline and hence I can't login to any of the social platforms or even xbox.

I had a good progress going and one day the game just couldn't connect to the internet when I was playing a multiplayer race and it just crashed. When I opened it again, my progress had been erased and my credits and fusion coins were in negative.

After that it just didn't connect to the internet even though the connection was active and working for other apps. I tried erasing all data and even reinstalling it but it was of no use.

I have reinstalled the game about more than 20 times and the problem is the same.

Could you please look into this problem as soon as possible?

I shall be awaiting your reply.