Garbage Collector — garbage collector is irregular and demand more money

Address:

560061

Hi,
We are staying in an apartment in 18th cross poorna prajana layout bangalore uttarahalli area. We are paying rs. 700 per month.in spite of paying money collector is not regular. He comes once in week, some times in 10-15 days.
Result all garbage is coming out and smelling bad.
He is now demanding diwali bonus, do you think it is fair? Why we should pay him bonus and other thing to him.