Garudavega Courier Services Complaints & Reviews

We booked a parcel on 18.10.2021 at 6.30pm. from India (state code 33) to USA. We couldn't track the parcel yet 21.10.2021

I have booked a courier on 3rd Oct from BAPATLA TO DETROIT U.S.TIill now I have not received tracking number
Inv no.[protected] dated 3.10.2021 from BAPATLA

Please refer to invoice number [protected] dated 27-09-21. After payment of the charged amount, the tracking id sent to my mobile is 1z63xv[protected]. It was not possible to track in ups.Com as this is a wrond id sent to my mobile. To day i went personally to enquire and the correct tracking id is 1z63xv[protected]. It is a blunder. Please let me know your followup action. Hope you will take appropriate step to correct the system.

1. No compensation provided for the damage caused due to shipment delay.
2. one of the other product took for damage investigation by UPS (Partner with Garudavega) is ABANDONED.

im at loss of paying close to 600 USD shipping charge to the company.

Agents disconnect phone call after hearing my name & no answer the emails.

My family sent a parcel from Theni. It was 31 kg. We paid what ever amount to be paid including the service charge to chennai. It’s not dispatched from chennai saying we owe another 400. How can garudavega keep hold of a parcel saying we owe which we are not aware of. We didn’t say that we won’t pay the money. We paid more than 20000. Do they think that we won’t be able to pay this 400 or 500 and keep holding a parcel in Chennai. It’s almost 4 days and I dint get any tracking id.

My 3 packages totally 35kgms in weight, sent from India arrived soaked wet. All items inside were damaged due to the water inside. I have attached all the photos proof with this complaint. Worst storage and service by Garuda Vega. I need compensation for the items damaged due to their irresponsible service.

I sent a parcel to Millcreek Washington USA through Garudavega Chrompet Chennai on 19/08/2021.The receipt no is [protected] and the Ups tracking no is 1Z63XV[protected].while booking the parcel I was told that the parcel will be delivered in 4 working days.While tracking the UPS on 21/08/2021 it showed that the facility departed from NewDelhi.
After that since there is no update upto 24/08/2021 I contacted Garudavega over phone and...

Have sent a package from NJ USA to Hyderabad. DHL took the package from me and messed up the label. The box was stuck in Bangalore and I was charged for storage for 2 days. When I reached out to Garudavega, they asked me to pay for it so that the package gets released.

I am not supposed to pay for someones mistake. On top of this, garudavega stopped answering my calls and replying to my emails. This is the worst service ever.

Better to use FedEx as they are more reliable and faster.

This person in the photo is incharge here in this branch. He is not fit to be a front desk person. he asked for aadhar card copies. i went out to take copies leaving my parcels in the branch. he opened and taped all the packets with out my perssion and konwledge. when i asked him about that he started to yell at me. 0% manners some one from garudavega teach your staff how to talk to customers. he did not even say an apology for his mistake.
worst service i have ever seen in my life

My shipment was to USA and not moving when contacted CC one day they said it’s in transit nearby to Germany but in UPS.com showing as delhi after4 days again contacted CC they said it’s in destination place and will be delivered but in site still showing as delhi in transit today when called they are saying it’s in delhi. And should depend on UPS.com for tracking but not CC service representative. Then why having CC I am totally disappointed the way they speak and arrrogantly keeping aside the call on hold
Invoice No:[protected]

Dear Sir
I sent two boxes of food items from Coimbatore Garudavega courier to USA on 18th august 2021 to the below address :-
Anirudh Varadarajan
1655 E University Drive,
1030 BF Apartment number
Tempe, Arizona 85281
Phone :[protected]

Bill no: [protected] dated 18/08/2021
The tracking status says the apartment number not mentioned.

Kindly do the the needful at earliest.
Regards
Kanchana - [protected]

Garudavega picked up our Parcel from Mumbai on the morning Aug 14th 2021. They did create a label till Au 17th 2021. Then shipped it another warehouse on Aug 18th. Its been in that warehouse in New Delhi x3 days now. On calling customer service, they reassured us that they will update and make sure the parcel reaches USA by Aug 21st. But there were no updates from them or on tracking site. On calling customer service again on Aug 20th, they...

My parents did the courier from garudavega palakkad branch on 5 th aug 2021. We had an function on 18 th so they send us Indian dresses and sweets fir their grand kids thinking that it will reach here in USA atleast by 10th or 12. And its 19 th here now still no communication from them . I am trying to reach them through email n phone .even if they pick only one answer”sorry mam its on its way” .. now we missed The function, definitely the food items would have gone bad . If they dont know to deal with this service please stop the business. Dont waist peoples time and money. My old parents in this time spend more money to travel to palakkad just to send sweets and dress for their grand kids.
All theses days stressful for them and us. And still now I didn’t receive my parcel.

My parents sent a courier last week. The package is rescheduling continuously. From madurai to chennai, chennai to delhi, delhi to germany and now it's showing on the way, don't know now where it will go now??? Cargo flights are allowing in uae. But dont know why they are sending like this??? Tied up with ups, earlier it was dhl. That was too good. Wont recommend next time. Tracking no - 1Z63XV[protected]

We were really disappointed to say this that we had missing items in the parcel which was delivered to Australia from Garudavega services at Anantapur, Andra pradesh, received yesterday.(Invoice No - [protected])
We noticed that an expensive t-shirt, inner sports wear and a track pant and a black beads artificial set missing in the package costs around Rs 2600/-.
Can you please enquire on this and refund us the amount? As this is the first time experience for us, it made us to loose hope and trust on Garuda Vega services .

Please take this as high priority and kindly action it at the earliest .

It takes too much time for delivery, at the time of sending courier they said 7 days but it takes too much time, and they don't tracking details alsoTracking number
UPS-1Z63XV[protected]

This is regarding Waybill Number -63XV82BQ8KS with Shipment ID - 63XV82BQ8KS dated 22July

4 units of watches - without battery were given in consumer SHop in Nandyal - Garudavega center,
BUT ONLY 2 WERE Received;
Disappointed a lot ..I guess the items might have missed in Nandyal Garudavega Center itself. They haven't sealed infornt o[censored]s.

Hi all,

We had 45+ kgs of food items to ship and they purposely created multiple invoices with different rates per invoice.

As the customer is sending more KGS then they say the price will be less, but they have a trap in Billing.
They will create more invoice and calculate the per kg price differently.

It's a big cheating in making customer to pay different rates for the total weight even though of you book all at one time

It's not at all fair.

Need some serious action on them to be more transparent.

My family sent a package from chandigarh, india to california, US and there were missing items.. some pooja items and spices for personal consumption were missing.
My parents explicitly checked with the person handling the packaging in chandigarh and he confirmed that they can be sent without any issues. I received the package today in US and all those items are missing.
Please look into this..

There is no status updated in the tracking web site. Customer care service is not responding properly cutting the calls abruptly. The package is not delivered yet. Both Garudavega and UPS are lying giving false information. You have lost the package. So, giving false commitments every day. Very worst customer service.