| Address: | Gurgaon, Haryana |
| Website: | gatipackersmoversncr.in |
From,
Albert Varghese Rajan
Keerikattu House,
Venmoney PO., Chengannur
PIN: 689509
Alleppey District, Kerala
Mobile: [protected]
To,
Indian Consumer Complaints Forum
Sir/Madam,
I am Albert, due to a change in my job role I had to transfer from Delhi to Pune. I enquired shifting my luggage, 2 pieces of luggage to Pune and one to Kerala at the office number of Gati Packers and Movers (http://www.gatipackersmoversncr.in/) on 5th September 2018 and I was told by their office staff, Mr. Nagesh and he confirmed that the rate shall be Rs 1000 for each piece of 20kg to Pune and Rs 1500 for 20kg delivering at Kerala, Alleppey District and promised door to door delivery. We agreed upon the total amount of Rs 3500. for the dimensions, weight and destination of the items of luggage. After checking with few more movers I was convinced by their rate.
The luggage was picked from my Delhi address (Om PG 1st Floor, Near Nawada Metro Station, Opposite Metro Pillar No. 744, Delhi) by 3 of their employees on 8th September (Saturday Evening). One of whom has given his visitor card with the companies email id and address. He collected Rs 2300 as advance. They gave me 2 receipts for the luggage for the respective address and another receipt for the advance.
On Sunday at around 11:30 one of the guy who came for pickup called me and told that the luggage has left from Delhi and I have to complete the payment. He forwarded a bill of Rs 15, 425 in WhatsApp and told I have to pay the rest of the money. He was asking to complete the payment by 3 p.m. On enquiring, about the extreme charges he started talking rash and abusing. When I requested to return my luggage at the collected point again he was demanding Rs 10, 000.
From 9th September they were demanding additional amounts varying from Rs 13, 000- Rs 7, 000 to complete the delivery, still far more than what we have agreed upon. Even now, my 3 pieces of luggage are in their custody and on enquiring they are harassing and demanding more and more amount to be credited to their account without any guarantee.
I request you to kindly intervene in this matter to get Justice.
Packers And Movers address: Gati Packers & Movers, Plot No-55, Near Huda Nursery, Atul Katariya Chowk, Gurgaon, Haryana
Office Numbers I was contacted from [protected], [protected]
Thanking You,
Albert Varghese Rajan
26th September 2018
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