Geberit India — After several complaint no mechanic has come for repair

Address:

Jaipur, Rajasthan, 302006

Made an urgent complaint on friday morning for leaking flush where water was flushing out continuously but no one came so i again called on saturday but still no one came and today also it's monday but no one came today also more than 80 hours and continuously leaking flush... Can u imagine the quantity of water wasted. I want someone before 9:30 tomorrow morning as i'm travelling for a week after that and alll the building water is being flushed away... This is the msg i recd on friday morning :
Thank you for contacting geberit helpdesk. Your case no. Gein00133635 has been assigned to (Vikash meena) he will contact you soon.