Geberit India — Poor service support

P K Agrawal

from Nagar, Rajasthan

Address:

Kolkata, West Bengal, 700052

We registered our complaint for repair of Geberit concealed flushing system on 2nd Nov 2015 and the complaint no 58257 was given on toll free service no. But despite assurance no help was extended by Geberit. Every call was greeted with usual words "we are sorry for inconvenience" but nothing was done to resolve the complaint.

Again. on 9th Nov 2015, we reminded on helpline for delay in service. To our surprise they generated a new complaint No. GEIN00058906 and assured that some technician would definitely attend to the fault that day.

I feel, the customer must think twice before dealing with such unprofessional and incompetence companies.

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Comments

Bhalprab

from Mumbai, Maharashtra

My name : B. J. Dhotre,
Address : A-1403, Supreme Willows, Highland Complex, Charkop Village, Kandivli (West), MUMBAI - 400 067.
Mobile : [protected].

The concealed flush tank of Geberit installed in our flat in September 2014 is now overflowing continuously since past 8 days. It seems the ball-cock (stopper) is not working properly. Kindly send your mechanic immediately and help us stopping wastage of water.

With REGARDS,
B. J. DHOTRE.

amsvcr

from Vijayawada, Andhra Pradesh

Concealed flush system leak.

Awaiting a service person for almost a month. No one in sight. I have bought the system through the local dealer and inspite of repeated phone calls and assurances nobody appears to be bothered. It is asimple washer which needs to replaced. But only Geberit fixes. No third party washer is useful.